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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Unable to ener same email on two of my accounts

I have two eBay accounts. In my personal (and communications) preferences I had two separate email addresses for each. I cancelled one of my emails and tried to add the same email address to both of my eBay accounts. Guess what? eBay will not let me ...

Bulk Edit - Find and Replace in Description

I added a line to all of my 500+ listings re Christmas shipping. For days I have tried to remove it several times by copying and pasted into the "remove" box the sentence I'd added, and typing the replacement sentence into the "replace with" box. (Th...

Scheduled Time Issue

Is anyone else having trouble with the scheduled time on eBay app? Every time I list at a specific time it automatically changes to another day and time, and won't let me revise the correct time. It has happened before but usually it can be corrected...

Scheduled time

When you try to set a specific listing time to go live it is being changed to much later PM I have tried several times and now it will not allow me to fix it This has been happening the past few days but after a few tries I was able to correct it

Buyer insist he is unable to see our responses in eBay Message Center

The buyer contacted us stating he received the wrong item. We agreed that we had sent the wrong item and offered a return label and refund. The buyer began sending messages that we were ignoring him. We responded numerous times. He stated he would op...

The Item Description window, during the Bulk Editing, should be larger or allow stretching.

Changing the size

I want to buy the jacket but when I go to check out it says it's medium size but I am trying to edited the size on it from a medium to a 3X but for some reason it won't let me change they won't let me go back to change the size of what I want how do ...

Transaktionsauszug eingegeben

Ich habe einen Transaktionsauszug eingegeben.Ich habe eine Abrechnung in zufälliger Reihenfolge erhalten. Ich habe versucht, es in Excel zu kopieren und zu vergleichen, aber das ist nicht möglich, es ist eine PDF-Datei.WARUM wird die gesendete Abrech...

Purchases using PayPal

Programing changes by eBay last year eliminated eBay selecting the Preferred Credit Card in PayPal used for Purchases. Payments used to allow selecting which credit card to use at eBay. Many of us use multiple credit cards to track different categori...

Contents of email alerts for saved searches differ radically from running the search on theEBay site

I think we've all saved a search at some point, whittling it down keyword by keyword, to get exactly the item(s) we're after. I've run into a strange problem over the last few weeks where I have email alerts enabled, but the items in the emails diffe...

I am trying to send my buyer a message. It says message not sent.

I have tried sending messages on samsung app, Apple ebay app and desktop Google Chrome browser. I've tried for 2 days and same message..."Message not sent"

The Add Item Specifics Window is not functional.

Calculated shippping for Large Envelope does not allow thickness less than 1"

The USPS First-Class Large Envelope can be no larger than 3/4" x 12" x 15". If you choose this as your calculated shipping service, the program defaults to package size which does not allow for a thickness smaller than 1".

Are not allowed to make an offer

I just keep geting the following warning text. This action could not be completed at this time.{e263632-1261739x}

Technical Issue Drop down boxes not working

I have called ebay chat and assistant twice now and they just don't seem to understand this problem so far. On the "seller hub page" under "Active" " all selling " there is a "Category " box with a Drop Down Arrow where you can select your store cate...