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Current known technical issues - updated as of 3/27/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Shipping Label Return Address information wrong. What should I do?

I sold 2 pairs of shoes today on eBay. They were my first sales.1 pair is going to FedEx for eBay authentication.1 pair is being shipped through UPS to the customer. The FedEx label printed perfectly. With all information on the label correct. The UP...

Problems Loading Pictures on listings

I am trying to list a few new items and when I try to upload the jpeg pictures it is telling me "X Photos Failed To Upload" and below that the error message on each file says "Format must be jpeg, png, or heic". The pics I am uploading are definitely...

resent eBay order email template broken

Unable to track a guest order as this is what gets sent - the URL template value isn't replaced. Note the get in touch link is also mis-formatted. ---------------------- Hello el78644,Thanks for contacting eBay about the recent order you made as a gu...

Darkmode on desktop?

Will eBay ever offer a dark mode on the desktop? I am talking about a built-in option that will allow us to choose it instead of downloading a third-party app.

"SIZE" Item Specific "One Size" defaulting to "S".

I was updating a draft and noticed that size "S" was in my item specifics. I don't have any size small hats. So, I changed it to "One Size" which should have done it, except it put in the "S" again. I tried it several times and ended up changing the ...

Unable to get into ebay..keeps telling me to refresh the page.

Can't get into my seller hub or active listings or drafts, error keeps saying there is a problem and to wait, or refresh my page. Still doesn't work. However I am on another laptop in my house, same logon on etc and ebay works OK. Please help.

Report filed looking for a refund

I recently bought an item from a seller. The seller contacted me and said he no longer has the shoes. When I asked for a refund he said he needed 30 dollars for a refund. He was trying to scam me so I reported him. I reported his listing and Ebay sai...

Can't load ebay

Hi, I'm using an HP computer with Google Chrome. Everything was working fine yesterday. Today when I click on eBay, the site comes up, but then it just keeps cycling until the popup comes up asking to wait or exit. Waiting does no good because it kee...

Saved search not working for mutiple consective days

Have not changed settings, they just stopped, all of the searches.

email alerts for saved searches

Past 2 days I have not received any email alerts for my saved searches.

eBay apps messages unable to load

When I try to open The eBay apps message tab. It tells me something went wrong Please try again later. It wants me to reload by hitting the reload, but it doesn’t do anything upon pressing it. I tried uninstalling the app, restarting my phone, and th...

New OnePlus 12 - unable to log in to app

Hi, I see this was a known issue a while back - did anyone find a solution please?I tried uninstalling, re-installing, restart, clearing cache and data etc but all unsuccessful. Using latest app, latest Google play services, store etcAnyone solve thi...

Ebay website technical support

I can not see all the purchases I have made over the past 2 weeks. I use the email links and I have changed my password and used a code but nothing shows up for the last 5 items I have purchased. What is going on and and what is being done to correct...

Resolved! no sent messages

I have no "sent" option in messages- from Inbox, i have 6 options, none of which are "sent"- no drop down option either-I now realise that most messages i send, especially second chance offers, never reach the recipient, which has been bad for me- an...

Can not use eBay seller Funds to Pay Today

So I went to buy a few items today but for whatever reason it won’t let me use my eBay funds I have in my account from selling. I know if it’s international I can’t use my funds, but today on 3 separate purchases (none over $12) it wouldn’t let me us...