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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Mobile Phone App Crashing

For the past two weeks, I am no longer able to revise an active item in my store from my Apple Iphone XR without the app crashing. As soon as I hit the revise button, it crashes.I have the current version of the app 6.2I have already removed the app,...

error code when trying to order/purchase in my cart

Reference #18.852e2017.1629000143.355107bf code pops up when I try to pay for items in my cart ... so frustrated. cannot find a contact phone # for ebay anywhere or live cust service support.

iOS App - More to Ship Than Reality

On the app, “home screen” - it says I have 3 items that were paid and ready to ship. But when I log in, I only have 2 items that are paid and ready to ship. I recently refunded an item, and after looking at other reviews - it appears this problem hap...

Old account

I was very active on eBay 17 years ago, I want to begin selling again. How can I continue on with my old account? I had over 700 feedbacks. Thank you.

My eBay listings are being replaced (and deleted) by eBay with other photos

Anyone else having this problem? Many of my fixed price and auction listing photos are being replaced with incorrect photos! I have called eBay several times, and they have not been able to fix the error. It is killing sales!

Same wrong image showing up on many of my listings

224537242513 is a good example of my problem. The image in this listing is from a listing that has been sold. It is the same image that is showing on many of my listings. I end the listing, relist it and the image is corrected. I have 4700 items so i...

Listed items not showing on my eBay shop.

I recently noticed the format of my eBay shop has changed. Now, some of my listings are not showing in most of my categories even though they are counted in my EBAY CATEGORIES edit page. EG, I have 9 items listed under FONDANT CUTTERS / CHRISTMAS but...

Phone was NOT Unlocked!

The Samsung Galaxy 8+ allowed set up but was not unlocked. This has happened 2 other times. Very frustrating. Is this a scam? Bought from Cellular Stream.

TRACKING NUMBERS ARE GONE!!!

Tracking is not showing,w hen I click on the "add tracking" the next page shows the tracking numbers entered, but as soon as you confirm them the page returns to "add tracking" again, leaving the field empty when yesterday and days before tracking wa...

Tracking numbers disappeared shipped orders on ebay summary page

Tonight on my ebay summary page, most of the tracking numbers have disappeared from my acitve orders displayed. Although tracking was there earlier today, it is missing now but still says "shipped". Another programmer glitch? Or are ebay programmers ...

Gallery Images Disappeared / Can't Save Edits to Listing

I'm not sure how long this has been going on, but I'm finding some of my listings have missing Gallery Images. The images were correct sizes, and some of the listings have been active for over a year with 50+ purchases. I called CS, and they said the...

Non Paying Buyer

What happened to the Non Paying Buyer and the Resolution Center? I just realized an item had gone way past the time it should have been considered a Non Paying Buyer. When I looked for the Resolution Center it is nowhere to be found. The only way to ...

Cannot update SSN - over a month chasing eBay

Hi I opened my account in Europe over 18yrs ago - moved to the US some time later. Now with their new ridiculous policy I need to update the account info, but eBay has my id still set for the EU id number format and will not accept the US SSN - I hav...

Watchlist Not showing What items I am winning on

I have 100 items in my watchlist, I bid on maybe 50 of them. I can see which ones i was outbid on (says outbid in red) but any of the ones I am winning does not say "winning" in green. This is annoying as I cannot tell from my watchlist which auction...

Cannot Verify Information

I'm trying to list some items, and every time I get to the point of listing the item, eBay wants me to verify my information. The info they want me to verify, is all correct, yet, it keeps telling me "there's a problem" I've had this issue for months...