Report eBay Technical Issues

Forum Posts

Sorted by:

Current and resolved technical issues - updated as of 3/25/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

REFUND FEE FOR SELLER THAT NEVER SHIPPED ITEM

I was In the process of taking down a listing for my embroidery machine due to the fact it needed a new belt. (Which has now been serviced by Janome technician and runs good as new). however someone bought it before I had the chance to list the item....

"grey" images

Hi, Technical issue: when I click on an ebay page to check on an item, the 4 or 5 boxes that show "other items of interest" are not visible, they are gray. This does not happen with all pages, some are fine. I'm using Google Chrome. I've never had th...

Item Specifics: Recommended Item Specific Missing Bundle Description

Item Specifics is asking for the Bundle Description to be filled in. However, there is a Yes or No question for 'Custom Bundle", which is marked NO. So, there is NOT a Bundle Description. So again, the Seller must waste their time filling fake inform...

Message attached photos

Using my iPhone in eBay, I message with attached photo(s) of sample designs to a possible buyer to chose from. Unfortunately when my possible buyer and myself taps on the photos for enlarge view it links to another page.Help!

I can not received the code that be sent to my phone to become a seller on eBay.

Hello there,Please help me.I am from Germany and I am having a problem. I can not received the code that be sent to my phone to become a seller on eBay. I waited so long and tried many times to get code. But it did not work.Has anyone encountered the...

Saved Search Title

How can I edit the title of a saved search?

Resolved! My account was charged the wrong amount for shipping label

When paying for my UPS shipping label the amount said $17 and change. A week after the item is delivered eBay processed a charge for over $21. Now how can I prove that was not the amount I agreed to since I got no email confirmation like I did with P...

Won't list, wont save draft!

I spent a good hour creating a listing. It is a large lot with 12 pics, and explanations. I hit submit, nothing happened - no error message, and certainly did not list. I tried saving as draft, it has been showing the 'saving as draft message for the...

ACESS DENIED

Error message when trying to log on to site AND when trying to list items.Second time this has happen within a weeks time Any Help Please n Thank You

Seller page freeze

After clicking on an item I can only scroll down so far before the whole page freezes. Scrolling thru my watch list or search list isn't a problem, only when I click on an item.

ACCESS DENIED to EBAY

All of a sudden I was shut out of ebay with a message: ACCESS DENIED . It followed to say I did not have permissioin to access the site.After a long exercise on the phone with comcast support that reviewed several settings etc, the answer was I need ...

Why do Ebay Messages always have about 30 pages of what looks like HTML?

This has been going on for years. Why all this gibberish with the message? Plus every message I get doesn't have the message I sent them with it. So I have to go to my Sent messages and try to find it. Is Ebay really incapable of fixing such a simple...

"Items on Sale" link no longer a link to items on Sale, instead goes to store landing page

Since this is controlled by an option in listing frame I believe........will address it here.......note the "items on Sale" link a the left side of the top of the frame. It's no longer a link to items on Sale, instead goes to store landing page. Ther...

my user name

Hello my user name was changed without my permission

"Show shipping details" not working on delivered items

The "Show shipping details" option doesn't work for me for some reason. Whenever I open the "Order details" page for an item (to do this, I first go to the "Purchase history" page, scroll to an item that was delivered, and click on "More actions > Vi...