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Current known technical issues - updated as of 6/24/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

STOP CHANGING CATEGORIES

Every time you change categories you change or wipe out part of my description. It is misleading to customer,

Not able to refund item without canceling purchase

If someone pays for an item, and is waiting on another auction that ends in a couple of days, You cannot refund customer to combine shipping in one invoice.(;ole before , when we accepted paypal) Then, if you don't ship it out immediately. You get do...

PROMO CODE Best offer

So misleading! Sending someone an offer and adding the coupon in email. But they can't use it on that discounted item. Change the crteria.

Changing an item from fixed price to auction.

Every time I change my item from fixed price to auction listings. It goes to auction and unsold listings. ( instead of one place) If I forget to delete the unsold listing, then decide to relist the unsold listings. It relists 2 of them. Then when I s...

Best Offers Not Working

Page not found. Awhile ago they migrated some buyers to the "provide payment before best offer" approach. Other buyers could still submit offers while not providing payment. Now the buyers who subjected to prepay offers, are now unable to make an off...

Resolved! Best offer accepted for AUCTION listing but "sold" screen shows "sold at asking price" no strikeover

I listed an item for a friend as an "auction" listing . We got a low offer but my friend accepted the low offer. I changed the listing to allow offers and then accepted the offer. When we checked the sold screen, the item showed that it sold at origi...

Total Frustration!

Every time I try to save a draft it doesn't work. Now it also doesn't let me list the item. The circles just keep spinning around and then I lose everything I have typed . Is there a fix for this?

Unable to add photos to listing

I have loaded photos for books I sell for many years. For the last week I have been unable to add photos when creating a listing. In the place where the photo placeholder usually appear there is a green spinning arrow that just spins and spins and sp...

Shipping Labels

Bulk Shipping labels did not load after payment and unable to Reprint the paid for labels. Anyone aware of system issues?

Ebay not allowing me to download shipping information

been trying all day to ship but ebay is not downloading my sales from this weekend to shipworks, some kind of problem

Saved Searches

Yesterday my Saved Searches disappeared. Has anyone else had this happen? Thx

hCaptcha

I hate dealing with hCaptcha!!! I have very good passwords.

can't create a listing

constantly getting the message It's not you. It's us when I try to create a listing, happened last week too, just occasionally I can get through and list. Soooo frustrating!!!

Technical issues w/ Scansheets

When using bulk shipping, once the SCAN sheet is generated it can not be printed . All morning I'm getting an error " This page isn’t workingprd4-labels-cls.gcs.pitneybowes.com took too long to respond.HTTP ERROR 504". CS knew nothing about this. Any...