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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Links to other user's feedback and listings are gone

When I visit the chat boards on Help & Contact, there used to be links to both the feedback score and the available listings from that original poster. It hasn't been there for a while now. I used to be able to offer suggestions by reviewing other se...

Shipping calculator lied

When I listed an item I weighed the item using a scale and put in the dimensions of the package into the ebay shipping calculator. I selected USPS priority mail as the shipping method. Now that the item has sold the cost to print the label ebay is gi...

to remove the notice of unbought goods

I ask you to remove the notice of unbought goods ORDER NUMBER 1847292590003. The seller did not want to confirm the originality of the product. Communication with the seller diesel_boyee took place through Ebay

i am not able to use my free listing qouta and also not able to edit existing listings due to error

Dear sir I am facing this issue from so many days that i am not able to use my free listing qouta and also not able to edit my listing due to some error . Kindly confirm why this is happening and how we can resolve this and please tell if something i...

Help us find the bug: Tracking info not updating

Hi everyone - We're looking for some more help with something that was reported on the weekly chat. It was reported that folks are not seeing tracking information update in My eBay (order details and purchase history), even if it's updating on the sh...

Ebays receipts no longer proof of item value for USPS

So filing a claim with USPS I now get this letter saying now the receipts must CLEARLY identify the web based payment network provider though which the transaction was conducted and receipt also must have the payment method used. So how do I get such...

Seller Dashboard Metrics

I've been told that eBay does not have a handle on the "Tracking uploaded on time and validated" metric.How can this be? This makes the remove defects irrelevant if eBay is just going to penalize no matter what the circumstances. I don't understand w...

eBay Website Posts Bogus Phone Number & No Live Human Support

Why is it not possible to talk to a real person for customer support at eBay? Has anybody been able to contact actual humans at eBay to resolve issues? And why does eBay give the impression that it is possible with a bogus phone number and passcode t...

Help / customer service from eBay.de exists?

I have an account on eBay.de, I bought an item listed with $60 and free shipping. When I paid, beside $60 appear $25 tax, total $85. Not a problem the tax but I'd like to be visible before placing a bid.Trying to ask about those $25 I discovered that...

Unable to print international shipping labels with an error message.

MPN/Variation listing not showing main image in search results.

When searching for specific products, the results are showing random MPN/Variation listing images and not the main listing image. This is causing confusion as it looks like the listing only has one product, and not multiples that would typically be f...

eBay tracking system defective

I'm a seller from Romania and since about 2 months for any shipped item eBay's system show "tracking provided" and stops in this status, no further "in transit" "delivered" even any dedicated tracking site show the real status. Is not enough that bec...

Having issue past 5 days still with signin.ebay.com/refuses to connect

for several days, including today. CANNOT post, which makes me cray-cray, as this is busy time of year. I have called cs several times & today the rep said "it 's an internal problem, global, you are not the only one affected, and IT dept. cannot giv...

Scheduled listings

POS Calendar not working, not scheduling at proper time. Ebay should have never **bleep**ed with the appearance of this feature. Their obsession to keep up with other websites ruins their function. Their tech guys suck.