Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Hi , can I request a phone call please.

Hi , can I request a phone call please . thank you

App is messed up when trying to list

Won't let me list on the app, keeps redirecting me to use a web browser to use my policies, and it won't let me do anything else at that point, please fix asap, if it's not one thing it's another thing, this is a pretty big problem. .

Used Listings Count Incorrect

Since the start of this month, my used listings count on my Seller Hub Overview page is incorrect. I have used 56 listings, however, the counter shows 53 used. I get the same results when I check MyeBay Selling Overview. When I click on the number of...

Resolved! Why did my Ambassador Storefront disappear?

I was working on it yesterday and today *poof* gone. I'm being asked to create a storefront when I already spent hours on the one I had. I would include a link, but it takes me back to the "create a storefront" page. What did I do wrong? What can I d...

Yahoo - missing eBay emails

Yahoo rolled out a format change to their email system. As a result, several eBay users are reporting not receiving eBay emails. The emails are there, but you may not see them as Yahoo has created email categories and is defaulting the view to "Prior...

Problem submitting offer?

hi im getting a error when i try to submit an offer?

eBay phone center closed at 4PM on a Monday?

Sorry if this is the wrong topic, but it seemed the closest match. I've been trying to reach ebay's call center for over 45 minutes with a seller question that AI can't answer (go figure ) and I keep getting a message that it's outside hours. I can't...

Careful with search being it's messed up...again

If you use UPC in the search bar to do comps to list items sometimes it will bring up zero results when there are actually items listed. If someone is promoting the same item it will bring up zero and the promoted item will show up if you scroll down...

Resolved! My text is turning to ALL BOLD!

I am updating my listings today. I have variations. So, I describe each item by putting bold to the variation name, then the description in regular style. When I make updates and list my item all of the text is bold. Is anyone else experiencing this?...

Ebay search is messed up again...

When you search for a cd in my case, if only the "promoted" version comes up it will read ZERO items found and not show the listing not promoted. You will find the promoted listing if you scroll down. This just started in the last like 20 minutes.

Notices of sold items not appearing in my Yahoo Inbox

This is probably a Yahoo issue, but notices of sold items are not appearing in my Yahoo mail inbox. Is anyone else having this issue?

Mixing up accounts

I keep seeing viewed items that are not mine and then notice eBay thinks I’m the user of an unknown account. When I log into my account, it also has items I did not view and today items were added to my cart. At first I thought I was hacked so I adde...

Incorrect Account Login

When I opened eBay this morning, the account listed was some random person who isn't me; when I reloaded the page, it changed to someone else's, and when I logged out and logged back into my own account, the "recently viewed" items were not anything ...

unable to view my watchlist items, all i get is it's not you, it's us

unable to use my ebay account

A new listing format April 1, 2025....The option for 2nd choice shipping isn't an option on my PC.

On April 1st my Listing format changed all together, I no longer have the option to give my buyers a 2nd choice for shipping, I've noticed it is the same on my laptop and Desktop. but my phone still has the option and I normally list on my Laptop. I ...