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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

listing tool

trying to list an item for sale. i get a message that the listing tool is not working

Not able to access my listing at present

When I try and go on my listing I get the message We’ve looked everywhere

Can’t log in “something went wrong” no text

For the last few days Iv been having trouble logging in normally says “something went wrong” or if I do get to the next part to send me a text the text never arrives but it’s the correct number new phone to upto date iOS and the apps no updates to to...

Tiny image issue

Why do our photo’s appear extremely small when clicking on the double arrows on the item page? This appears to be a very recent issue. For example eBay item number:235941958546Our images are at least 1500 picas across.Thank youStuart Katz

Resolved! Ebay Gift Cards

I have 600$ in ebay gift cards and Nobody wants them. How do I get my money back on them??

Listing Template problems

I have been having issues accessing my listing templates in the Seller Hub for the last few days. When I try to edit a previously created template, I get a mostly blank page with no pictures, description, etc. Sometimes templates will load just fine ...

Unable to view Scheduled Listings in mobile app, link is there but shows active listings instead

Cant view uploaded scheduled listings on the mobile app...instead when clicking on "scheduled listings" in the selling view it goes to Active listings. Please fix, thx.

Main picture of listing is hidden

When I list or revise items, the main picture is hidden, something is buggy with item's pictures.

New drafts are not showing shipping costs, eBay shipping calculator only showing USPS priority price

Good EveningIs anyone else experiencing this? I am getting the result on https://www.ebay.com/shp/calc/rates "The shipping services filtered in base of size and weight of the item. To see different shipping services, change the size and weight" No nu...

Trying to accept an offer but , it said , there is an issue processing your request {3013}

Trying to accept an offer but , it said , there is an issue processing your request.{3013}

INR seller performance not updating - https://export.dashboard.ebay.com/

HelloThe INR (Item not received) seller performance is not updating in https://export.dashboard.ebay.com/There is an error message: "Sorry! The seller performance data will not be available this week." since the beginning of the month.We should have ...

Quantity Available Missing on Listings

The quantities available are missing on the listings. I sell fabric by the yard & quantity available is very important. It's missing on the listing view & also on the listing page when it sells. Please fix it!Thanks

Account issues

I've been trying to request my data for the longest but it keeps giving me an error on my phone and my laptop, the error says "We ran into an issue processing your request. Please try again." i tried closing the browser out and using different browse...

Disappearing "reply with offer" button

The "Reply with Offer" button is disappearing after the initial exchange in messages. Just had a sale that almost wasn't a sale because the button had disappeared after my response to a low offer that the buyer was willing to come up on. I ended up e...

Technical error ebay support failed to help

when ever i try to update tracking details on my clients account via user permission access .it says something went wrong please try again later .i had reported this issue to their technical team also with char support team but no one is able to fix ...