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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

ORDER PLACED BY KLARNA DOESNT APPEAR ON EBAY

Can anyone help me?I cant find a customer service ebay email and I placed an order yesterday on ebay and paid via Klarna but the seller on ebay didnt receive it: payment reference 5495368230830merchant order reference 42106a77-6c94-40a6-9f3f-a89bf9c1...

Item description still not showing

still just spinning circles when trying to pull up an items description. Reported issue yesterday. Glitch?

Item description not showing

The eBay app is not showing item descriptions while searching for items or my item purchases description. It just shows a spinning circle. Just started doing this today. I’ve cleared cookies, history, and restarted phone twice. Anyone else with this ...

SimpleDeserializer encountered a child element, which is NOT expected

I am trying to call the VerifyAddItem endpoint with the following XML:``` v^1.1#i^1#r^1#I^3#p^3#f^0#t^Ul4xMF84Ojg0NUNBQzJCAAAAAABBBBBBBBBBBCCCCCFAKE=1500USUSDGenuine leather jacket in excellent condition3BrandCustomSize (Men's)LColorYellowStyleBasic ...

Photos not uploading to the eBay site

I've been having a tech glitch since Saturday. I'm having a problem uploading photos for new listings. My wife's having the same issue with her account. Only 1 photo loads and then, NOTHING! No matter what I click, add or delete, the eBay system isn'...

Resolved! Shipping Issue

Same issue when trying to change the shipping charges from one item to another. Only has one shipping and will not allow a change. Lets get with the program ebay!

Bulk edit won't work, says "item specific brand is missing", but it's not.

All of the listings I'm trying to edit have the necessary item specifics. I verified by opening them individually and checking. I can edit them individually no problem. However, when I try to bulk edit, they fail to submit and I get an error saying t...

Resolved! Started showing only one shipping and payment policy when making a listing-

Today in the middle of making listings, the only options to drop down for both shipping and payment policies became a single one for each. I have been troubleshooting this for hours and pulling my hair out. I have not changed my methods of posting an...

Shipping Policy Bug

When creating a new listing, or revising a current listing on PC (Google Chrome) the drop down menu in the shipping section is not allowing us to choose between our existing shipping policies and just displaying the current shipping policy.

Here we go again - ebay's computers won't revolve items!

Once again, I'm having trouble trying to revolve the items on my recently viewed items list here on ebay; I've been having tech problems with ebay for some years, now - I'd say the last three - and I'm getting sick of this crap!! Tonight, I've given ...

Unable to cancel a customers order who hasn't paid or responded.

Hey I'm having an issue where I can't cancel A customer's order. I've tried contacting the seller and have gotten no response. I have also tried both on the website and app but both just say that ebay is down yet everything else on the site works.

Puzzle at login ??? USB Key???? What is with this stupid crap

Ebay photo program not working

When is the photo program going to be fixed? I have been trying to list for 3 hours and cannot get the program to work.

customer service

Had an account for 11 years that they are now telling me needs to be ager verified, problem 1, it was verified 11 years ago. Says to answer CC info to verify, doesn't work. Tried contacting customer service, spoke to 8 different people who said it wa...

Best Offer Glitch

There seems to be a Best Offer glitch. It says I have 42 eligible but when I try to send the offers with a percentage the screen is shaded out and says no eligible offers to send. Anyone else having this issue?