My text is turning to ALL BOLD!

[knownobob]

I am updating my listings today. I have variations. So, I describe each item by putting bold to the variation name, then the description in regular style. When I make updates and list my item all of the text is bold. Is anyone else experiencing this? Anyone know the fix? Here are two I updated tonight that are doing it. I am 110% sure that when I hit "revise" on the listing that the bold and regular text were separated for all variations. I redid the falcon one so I could be 200% double dog sure. 

https://www.ebay.com/itm/114895062593

https://www.ebay.com/itm/113915669336

I'm an experienced seller. I do the same thing over and over again. If you think it is a user error please ignore this post instead of commenting. Thank you...

[chapeau-noir]

So if I see that it's a user error I should not comment?

Read the HTML - you have a large font size tag.

[knownobob]

Again, you can look at the HTML and say it is clear and obvious that everything is bold in the HTML text. I'm using the same ebay editor I always use which does not put the HTML out like that for the last 5 years. But now that the ebay does that today you say it is a user error. Please include in your explanation how to fix the bold in the ebay editor if you know how. 

[iamalwaysright]

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@chapeau-noir wrote:

So if I see that it's a user error I should not comment?

Read the HTML - you have a large font size tag.

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Ooooooh he is talking about his listing description section. This whole time I thought he was referring to his actual variations, attributes, and options in the listing (them pull down menus). And I’m like huh? You can change the font styles on those?

One thing I have to ask the OP though because I’m curious, why are you putting so many different types of figures as variations into the same listing? The menu says “Select Ship” but I also see creatures, walkers, speeders, etc in there that aren’t ships. I’m surprised you haven’t gotten any negs because a buyer missed something crucial in your listing description, but it must be that your photos are pretty accurate that already covers what’s mentioned in the description.

Is it an informal cross promotion thing, or a sales history thing? I see that you have other listings too that do the same. How do you determine what figure goes into which multi variation listing? That’s a pretty crazy collection you have. 

Not that this would help fix your current issue, but I don’t really trust the eBay HTML editor. I often design listings on a separate HTML editor and copy/paste it over to eBay. Also it helps me have another copy of the listing design stored elsewhere.

[knownobob]

I had a small store and 4 listings would've taken up all my listings and created so much clutter.  Now I can have up to 1000, but it still works better to group things. The items are grouped in a way that you would want if you were to walk in a store. All those creatures and ships are part of the same toy line. Pictures are actual items and I add notes "Damaged" etc right in the pictures which has cleared up the confusion of my buyers who don't want to read the descriptions. 

My top 50 listings are all variations. It works when you group the parts correctly. Buyers need more than one part to a ship and instead of combing through all your listings they comb through one listing. 

[kibble-net]

Having the same issue. After posting every item, I have to go back and un-bold everything and re-bold only the parts I actually want bolded. It's been happening for a few days now. I even tried redoing my template but that didn't seem to change anything. Hopefully ebay fixes this soon.

[frodobagginskennedy]

there was another post about colors populating the entire sentence instead of just the selected words.  Sounds like e Bay tinkered with something.

[wastingtime101]

@knownobob, @kibble-net  and others that posted @goodnu9 (here) and @corndogcache (here) and @comics-scifi-collectibles :

Click the ? icon on the lower right of the listing page to file a tech report. eBay tracks those and the more people reporting this description text format issue with bold and colors, the better chance eBay pays attention and moves it up the fix list.

[monica-sells]

@eburtonlab 

Maybe you could chime in here...I always use my own html editor, but in reviewing under inspection for this OP, it appears the ebay editor is not closing a directive for font at the very first word "CHOOSE"

most likely this is a glitch in the ebay html editor...no?

[goodnu9]

That was me who posted that. It's still happening. Now I see someone with almost the same problem but his letters are coming out BOLD.
eBay's ship has been very wacky this past month. Besides these 2 types of problems:

1. Couldn't print shipping labels, 2 to a page like I always have done. Shipping label would take the whole 8"x10" paper. Someone here suggested changing the format before buying and creating a shipping label from 4"x6" to 8"x10". What? So I did. BINGO! It worked. Format was always 4"x6" and worked fine. 
2. None of my eBay standard envelopes would show any tracking for the last 3 weeks. Of course my Top Rated Plus seller rating dropped from 100% to 96.53%.  CS said don't worry, if you drop below 95%, let us know. Yeah, right!
3. System keeps going down more than usual. Is eBay too much where it can't handle the load of buying and selling?

4 & 5 Problems noted above about BOLD and all color words.

[knownobob]

Thank you for the response. I did that technical submission thing you suggested. I had started this thread on technical issues page and that has been removed for some reason? Weird. Hopefully they fix it soon. I'm always so happy to see your replies to my posts! Thanks! 

[corndogcache]

@knownabob Yep, having the same issue. I reached out to the community last night. I, too, am experienced, and this just started happening last night. HTML view is showing "strong" in the coding that I didn't put there, and it reappears even after deleting it and saving the listing. Definitely an ebay issue.

[corndogcache]

Same!

corndogcache

[wastingtime101]

No prob @knownobob . In the meantime I suggest doing a major clean up of that description. While it looks harmless enough like regular text on the outwards display, when I view the HTML you have a lot of unnecessary code in there. Maybe you're copy pasting from a source with rich text format.

My suggestion is to copy the entire description. Then highlight the whole thing, delete, and paste the description using Ctrl + SHIFT + V

Addition of the SHIFT key will wipe out all formatting.

Then you can go in and add your line breaks, bold a specific line or whatever.

Once it's cleaned up, you can check the HTML box on the top right and switch to HTML view to locate that bold text and make sure the tag is closed out. I believe eBay uses the strong tag so it should look something like this when tags are closed:

<strong>AT-AT:</strong> Missing the canopy. Has the stand and a snowtrooper.<br>
<strong>AT-ST:</strong> Notice the cannon on the bottom of the head is missing and the canopy is missing.<br>
<strong>Cloud Car:</strong> Figure is not original to the ship.<br>
<strong>Federation MTT:</strong> Missing the flap on the end. Comes with one figure.<br>
<strong>Gian Speeder:</strong> some rust in the spring area.<br>
<strong>Green A-Wing:</strong> One of the landing gear parts broke off.<br>

On the front end it will look like this:

AT-AT: Missing the canopy. Has the stand and a snowtrooper.
AT-ST: Notice the cannon on the bottom of the head is missing and the canopy is missing.
Cloud Car: Figure is not original to the ship.
Federation MTT: Missing the flap on the end. Comes with one figure.
Gian Speeder: some rust in the spring area.
Green A-Wing: One of the landing gear parts broke off.

Your other post was probably removed because you had duplicate posts and this is the one that had replies. I asked the mods to move this one to the tech board for you.

[chapeau-noir]

@wastingtime101  Thank you! It saved me the trouble of a long explanation, and you explain better.  eBay's HTML editor can be very wonky, but the user can fix it.