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Current known technical issues - updated as of 8/4/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

AI Agent Not Working – Repeated Server Call Failure

I repeatedly encountered the following error message:> "I'm sorry, I could not proceed due to a server call failure."https://i.postimg.cc/gJ0f1QPp/Screenshot-20250421-093909-2.pnghttps://i.postimg.cc/gJ0f1QPp/Screenshot-20250421-093909-2.png This mes...

Customer service server error

I’ve been trying to use the customer service chat as well as calling customer service and I get repeatedly that I can’t be helped due to a server error.

What Causes This Trend To Repeat?

These trends do not occur on my other selling platforms.

Global Error

I have been seeing this for three consecutive days when creating a listing: Well, this is embarrassing.We're sorry, but the listing tool isn't working right now.Please try again later. It occurs as soon as I toggle off the "Auction" option so that I ...

Can't make offers due to page loading error.

When I attempt to make an offer, I can submit the amount, but then the next page fails to load. This occurs across multiple devices, and clearing the cache didn't help either.

I want to report Ebay

Does ebay have an corporate office so I can report an unfair business practice to the Better Business Bureau

When a return is issued, the prompt says "refund and relist for free", but it won't relist the item

I noticed this happening back in February on returns/ refunds I sent. I thought it was a temporary glitch. It is still happening as of today, April 19. Attached photo shows "Your item did not relist" and makes you go in and manually relist it.

Report Seller is not working

I cannot make a report on a seller that has made a disgusting comment towards me after the sell.

eBay "save to cart". "Purchase now" not working

Try to "place in cart". I can't. Try to "buy now'. I can't

Search bar is missing?

Disregard my message...it's already a known issue. I should've checked the main topic before making this post. Sorry for jumping the gun! When I relist items for sale, I have always went to Unsold Items and on the page is usually a search bar where I...

Website Issues So Far Today

--The search bar is missing in various places within seller hub.--Also when I search to comp an item, best match shows 213 items. I then sort by lowest and it reads there are ZERO items and the sort option goes missing. As I find more I will update t...

Resolved! SEARCH box is missing for Scheduled Items

Starting last night, the "Search" function is missing for Scheduled Items.

Anyone heard from Tech on missing Unsold search box?

I messaged them like I think a lot of people did. I use it a lot.

Photos are Black Boxes

I use a laptop and upload my photos from the drive. Today, for some odd reason, all the photos are just black boxes. I added the same photos to my Etsy shop and they are fine. What gives?

Why is searching in sub-catagories no longer possible?

Previously on eBay it was possible to search within sub catagories. For example, if I wanted to find a collectible fireman's badge from Boston, MA, to reach that point in my search I would follow these steps, first to "Collectibles", then to "Collect...