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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Resolved! Nonresponsive Pop-Up, Problem Printing Customized Packing Slips

And advice on how to get around this? I have a group of orders I need to create unpriced "gift" packing slips for. Unfortunately, since this morning, the pop-up window that opens after I click "Customize" refuses to close and the "Done" button isn't ...

Random ebay charge -35,83$

I just got on the bank to see and there was a charge of 35,83$ from :eBayO190750243122, SanJose i do not sell anything on ebay and i also havent bouht anything yesterday. If i go under purchase history nothing. Please help!

eBay mobile app search engine problems

Has anyone noticed issues with the eBay app search engine? I have been selling on ebay for 10 years now and I sell luxury handbags for a living. I sell around $500,000 a year. All of my items have been appearing at the top of the search results for a...

Shipping Label Error Message to Canada

Tried printing out an electronic label yesterday for an item that is being shipped First Class Mail International to Canada and repeatedly kept getting an error message. Still having the same issue today. Reached out to eBay and was told that they ar...

Problems with Ebay website

I have read where many other sellers are having problems with these issues. I will list mine: Too many steps to go through when trying to sign into Ebay. Have to identify pictures over and over!! Website is continually shutting down when I try to lis...

Something went wrong and we were not able to generate the lable

Is anyone else getting this error when trying to generate a label - Any solutions?

Ebay isn't allowing me to open my draft on my app. or on Chrome as of Aug. 21 2021 5pm cdt

Ebay isn't allowing me to open my draft on my app. or on Chrome as of Aug. 21 2021 5pm cdt.I uploaded about four DVDs for sale on the last one I had all the pictures uploaded plus information and I needed to get some more stuff set together when I we...

Resolved! Manage Ended / Unsold Listings Page

"Manage Unsold Listings" not displaying listings. Both "Ended" & "Unsold" options under listings tab.

Monthly selling limit increased without creating more listings with unbelievable amount

Hello,, I'm confused.. Is this a system error.. you see.. I listed about 200 items. It has increased for no reason. Can't even put a new listing. Existing listing will be removed. It was hoped that this would reset earlier this month. It didn't even ...

Cannot Change categories sometimes while creating a listing from a listing template

Successfully used a template to create a new listing several times today without incident. Then on the next attempted listing using the same template, I requested to change the category, and the software recommended an appropriate category, which I s...

Android App erases item specifics from listing draft after photo revision

I often start an ebay listing from the website and finish it by adding photos from the app.The app has recently started to erase the required item specifics that were first added from the website 1st- I open the draft (the item specifics are present)...

Bought $100 ebay gc and it doesn't work.

I bought an ebay gift card and put 100 dollars into it for a friends bday. The clerk said that the card was activated, I give it to my friend and they tell me that the card does not show up on the system. I check the card for them and try to check th...

Payment by buyers are not processing

I have one item that sold on the 19th and the payment still has not been processed by eBay so I can't ship it. Another one that sold yesterday and same thing? Anyone else having this problem?

Saved searches missing

I woke up this morning and noticed a great deal of my saved searches missing. Not only that, the order of the "date added' were completely wrong. I've tried uninstalling the app, restarting my phone (cache and cookies deleted), and checked my searche...

Shop Layout Changed Without Warning or Authorization! Category Links BROKEN! bleep?

My ebay Shop layout and navigation has suddenly changed without warning! Has anyone else experienced this?I am not referring to the big change to the new format several months or more ago, which I opted into voluntarily.This has just happened in the ...