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Current known technical issues - updated as of 04/18/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Some search filters don’t seem to be working today
Eg. I put a price limit, but it still gives me all prices. I select “buy it now” & it still gives me auction items
Photos not uploading when creating new listing
Hello, Attempting to create a listing for a variation of the same item - when uploading photos within the listing, nothing happens. Its 3 items within the same listing - for the first item, the photos uploaded fine. Cannot get photos to upload for se...
eBay views counter not working
Anyone else notice that the eBay number of views counter is having issues? The last several days, the counter changes (goes up AND DOWN) every time I refresh my view. This is for many of my items and the listing hasn't started over due to end of peri...
Can't Change Email Address
Trying to change email but get the error message that "Email address is already taken. Please provide a different email address." The new email address is mine.
Resolved! Coupon problem
I have a 12% Coupon Storewide that stopped working on all my listings. It is still showing as active until January 31.
Category Problem
Listings in the category Collectibles>Tobacciana>Cigarettes are displaying as Collectibles>Tobacciana>Cigarettes>Vapor Cigarettes Collectibles>Tobacciana>Cigarettes is not appearing in the browse tree when searching.
Adding Payment Method is not working
You can enter all payment details, then when you submit, nothing happens. This has been ongoing for a week now, unresolved.
Send offer to buyer feature not working correctly
Every time I try to send an offer to a buyer, I enter the amount as in $13 when I hit review offer it goes to the next page and the amount changes zero as in photo and it will not send an offer
Can't get into business policies now for over 24 hrs.
Been trying to access my business policies since 1/12. Receive the following messages: Our server is down OR it's us not you. Status board says everything is functioning
Printing 4x6 format problem on ebay.ca (PC)
When I create a shipping label (with a pc) and set it as 4x6 format, the pdf always comes out 8.5x11 with the 4x6 format on it. Impossible to print the label with a 4x6 printer. The only way it can works now is buying the label directly with the ebay...
Cannot complete account information
On the page that asks for street address and phone number after entering the information and tap continue, nothing happens.
Resolved! Traffic Performance
Traffic Performance is not calculating correctly. Started yesterday and is still happening. Anyone else having this issue?
Store Search Bar Disappeared for Some Ebay Stores?
I use Windows 10 with Firefox or MicroSoft Edge, and I'm finding that SOME eBay stores are missing a search bar when either I click on "view seller's other items" or "Visit eBay Store." The store will have hundreds of items but no search bar to look ...
Phone number
My account phone number is correct.I can receive text from Ebay but when i have them call me I receive an email stating they cannot call.
Accepted Offer Not Showing As "Awaiting Payment"
This is an odd issue. Repeat customer finds two items they like. They send 2 offers. I accept. This happened a couple (or more) hours ago.She send me a message for an invoice and went to the "Overview" page, it said awaiting payment for 1 item. Sure ...
