Report eBay Technical Issues

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eBay will not let me respond to messages or give feedback. Pictures not loading.

Unable to respond to messages. Unable to give feedback. Unable to contact sellers. Pictures of items not always loading.

Resolved! There was a problem adding or updating Promoted Listings. Update this listing to try again.

Every time is list using "Sell Similar" or "Relist" I get this notification.... It's been happening for over a month. There's no information on why this happening or how to avoid it. What's going on? " There was a problem adding or updating Promoted ...

Address on return label got changed to the nearest park

Instead of my city, the address on the return label lists the nearest city park as my city (which is not a city obviously), it's also way too small about 2 x 3 inches. I called customer service and they were completely useless

Cannot create listings - no shipping options will load on the listing page

In addition to the shipping issue, I am seeing business policies applied to all of my active listings that I did not create or apply to them. I don't use any and now have them on all my listings. Please fix.

Resolved! Updated app, now can't upload photos

Yesterday I updated the eBay app on my Android. Today I sat down to do some listings, and when I attempt to 'upload photos from mobile', the app on my phone will only access 'cloud media app.' I am at a total loss here. I can click on albums, but it ...

Images will not upload

Been trying to list for 2 hours, no images will load. I do 80 listings a day and NOTHING works now, tried every type of image, all "errors". Called... they said they're aware.

Shipping Weight and Dimensions Missing

Missing Weight and Dimensions for all shipping types. I have updated Chrome, cleared cache and cookies, restarted computer, and signed in and out of ebay.Still no changeWorks on mobile but not on desktop. I see other complaints of this. Please fix th...

Listings shipping option isn't showing up

I'm currently trying to do listing and for some reason the shipping information isn't showing up. I'm unable to put package dimensions in and weight because there is not option. Please help is anyone else having this issue?

Shipping Weight Option is missing so unable to list new items

Shipping weight option is missing making in impossible to list any new items

Shipping Issues

Hi, It is 4:45 p.m. in Texas on 9/04/25 and I am still having issues with shipping info, not showing up on my selling page!! Melissa

Listing form is broken. No place to enter shipping info.

Been trying to list all day but form is broken. No way to enter shipping info, weight, etc.

eBay claims ownership on any card you list

Ebay will not only prevent you from updating your credit cards it also won't allow you to pick which card you prefer (ebay does this by itself) and after it picks the card you cannot delete it. As it stands I was forced to delete all of my credit car...

Resolved! We're experiencing technical issues. - UNABLE TO PRINT LABELS

We're experiencing technical issues WHEN TRYING TO PRINT SHIPPING LABELS

Cant open report

Hi I need a report in pdf and I'm using a mobile seems I can't find any options on statements only through data downloads. I tried to get one on my mobile but won't open . Do I need a pc for a full statements in PDF

Can't edit price on listings

For two days now I have not been able to change the price on my BIN listings. I can type in a new price but then when I post the listing it has the original unchanged price. I have even ended listings and used "sell similar" and the original price ca...