Report eBay Technical Issues

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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Problem with ebay standard envelope defaulting to local pick up through checkout!

So far this is the third order this week that pushes a Local Pick Up for an item that gets shipped via eBay Standard Envelope. eBay please fix this! Quit showing Local Pick Up as free shipping or at least FIX IT SO THE SELLERS AND BUYERS CAN CHANGE T...

ebay Pay Onboarding Issues

I keep trying to open a seller account and, when I try to finish setting it up, I get the following message: Well, this is embarrassing.We're sorry, but the application isn't working right this second.Please try again later. I have cleared my cache a...

Unable to Contact Buyer – Message Page Shows White Blank Screen

Hi, I’ve been experiencing an issue when trying to contact buyers. When I click “Contact Buyer” on any order, the message screen goes completely white and blank — no message box appears at all.This is a big problem for me as I can’t reach out to new ...

Photos not uploading

Both the app and website will not upload my photos

Unable to continue setting up/linking accounts.

I was under the impression that I needed to link my bank info. When trying to do so, I get redirected to finish my account setup. Fine. For two days I have made it to the account linking page and the system errors out. This has to be an eBay issue. I...

Desktop user: "Report This Item" link no longer supported

On my desktop.Trying to report a listing from the "Report This Item" link. Getting this error message.But I don't have three dots on my desktop version -- that's referring to the mobile UI. Would eBay please return this function for desktop users?

Screenshot 2025-06-04 at 12.04.37 PM.png

Resolved! Urgent: Email change in account setting

I have an issue for half a year.From ebay support they told me that if I want to move account from ebay.com to ebay.de, that I need to close ebay.com account and open ebay.de.Which I did, but issue is email. I cannot use old ebay.com email, even if a...

Suddenly cannot upload photos from any of my computers

Today suddenly I cannot upload any photos to Ebay. It hangs on upload then eventually makes the computer heat up and the fan go full blast. It doing this on both of my Macs, on different OSes and browser versions. I have rebooted both computers sever...

Urgent Assistance Needed with Category Misalignment

I am writing to express my frustration regarding an unresolved issue that has significantly affected my store for almost two months. Over 1200 of my listing items have been misplaced into incorrect categories. For instance, men’s shoes have been list...

Listing Tool Not working Properly

The listing tool is suddenly not working properly with Firefox (I'm on a Mac). I've tried another browser (Brave) and it seems okay there but it's a hassle to keep switching. If I unclick the show HTML checkbox, it doesn't work. The preview will not ...

Can't set up new shipping business policy.

Can't set up new shipping business policy.It lets me enter all info & then the blue 'SAVE' button lights up like everything is filled out correctly, but click on Save button doesn't work The page completely locks up at that point

Resolved! Reply to email from Outlook is not working

So, this is a new issue with the recent changes made. Previously when I was in Outlook and clicked "Reply" in an ebay email thread it opened that email thread and I could start typing the reply. Now, all it does is open my messages. If I'm replying t...