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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Is anyone else having problems listing items?

I go to the trouble of entering all the data and push list it and it does nothing. I can´t revise anything, preview anything, or save anything. I have called eBay 4 times in the last month to fix this and I keep getting told ¨it´ll take up to 72 hour...

Edit Your Template Not Being Saved As A Template, Being Saved As A Draft.

I use Listing Templates all the time and they save me a lot of time. It was always simple to create a new template and edit the ones I already have, took seconds. Last night I tried to edit one and it would not work, instead it put the template edit ...

2 days of problems creating listings, using sell similar feature and revising listings

For 2 days I've experienced problems creating listings, using the sell similar feature and revising listings. After typing in info through entering in my description, I get bounced back up to the top (asking me to complete my listing) when I try to e...

Resolved! Sold listings with 0 quantity still being considered "ACTIVE"

For the last few weeks, when an items sells out, it still retains its "Active" status, but with a quantity of 0.This means that if you search for this item in Listings->Ended it does not show up. It also screws up about a thousand other things that g...

Business Account Set Up Problem for Nonprofits.

Started selling for a nonprofit and was asked to revise my account. When I tried to designate the type of business (Corporate Nonprofit) the page grayed out the nonprofit option and I've been stuck in an infinite loop of demands for a Beneficial owne...

Listing Templates - New Template - TEMPLATE NAME field not retaining text

I am not able to create new Listing Templates. The text entered into the TEMPLATE NAME field keeps disappearing after I click out of the field. The issue is occurring on Chrome, Edge and Firefox (both regular and in Private/Incognito modes). I believ...

Error code 402

Can not add pricing info keep getting error 402

New E-mailed Review System

... I Have My Personal Account Linked to my E-mail .. Im getting asked to Review purchases "I" have made on my account . The Reviews Are Being Posted To My Work/Shop Account ... If You Send "Me" A Review To My E-mail Link It To My Account & Not My Wo...

Case on hold

I've returned an item but the case is still on hold. How do I get it off hold?

Resolved! impressions down 27%, Google Seach not showing products

Top Rated seller, 100 percent feed back. New listings everyday. Products no longer show in google search when searching with MPN. Our store has been having this problem, since 2021. Sales have been drastically down since mid 2021. No solutions nor re...