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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Seller Hub Layout Issue

The categories under Seller Hub are in list form right now--not in their usual layout.

Life is hard on this farm. (Joke)

I love this bug.

Contact Customer or Seller function not working.

When I use either Firefox or Safari browsers, the "Contact Customer" function will not work. The page partially loads with a spinning circle at top and , although a message can be written on the form at page bottom, it will not send. I even went to c...

Ebay Forcing Selection of Suggested Search Query Not Allowing Freeform Text

Woke up this morning and both on Chrome and Firefox browsers when I try to enter a search query, it auto-completes it with the first suggested query and doesn't allow me to edit it! What the heck!?

Not recieving "change password email"? Possible fix for this sissue

Hello, I was having an issue not receiving the "change password email". Upon searching, it seems many people were having the same issue with no solution. I had an idea of what I could do to fix it, but I needed some information. I contacted customer ...

messaging seller

Why is the "message a seller" not working? Tried 3 dif browsers. Send button won't highlight. Page has a spinning circle arrow on top. Trying to load something. I guess another ebay coder needs to be fired.

NEW LISTING FORMAT-AGAIN YOU WENT AND FIXED SOMETHING THAT ALREADY WORKED!!

I've been buying and selling for about 20yrs now --and the changes to the site are starting to occur more frequently now -and unfortunately for the worse. I just want to say that I didn't care for your new layout and format of our buying and selling ...

Unlock temporary locked account

I've received eBay letter:Your account may have been accessed by a third party. In an effort to protect your account, we have put a temporary lock on bidding, selling and the ability to send messages to other eBay members until we can safely restore ...

Unable to print shipping labels

Tried yesterday to print a UPS shipping label; kept getting a message that "we are unable to print your label". Contacted ebay and was told it would take 12 -24 hours to correct; still no luck 24 hrs later. Also having no luck getting details on mone...

User created folders

There used to be folder I had which listed problem sellers, now it is empty, and I can't put a new seller in there. I want to be able to have a list of problem sellers, so I don't buy from them again for whatever reason. It appears Ebay removed the a...

Label glitches - Is anyone else seeing this

This glitch with the QR codes placed next to the shipping address and in the bottom right hand corner of the label (see below ... addresses, zip, and tracking number redacted) appeared out of nowhere about a month ago. I thought it would get fixed bu...

How do I get the ad off Seller Hub? "You’ve got $xx.00 to shop"

Suddenly without warning ads have taken over my the first Seller Hub panels.They took over my page and I can't get rid of it. The little X up in the corner won't close. It is unprofessional for them to be placing ads in the first panels of our Seller...

Vintage Car Parts

"Vintage Car Parts" was a sub-category under "Parts & Accessories", yet now this category seems to have disappeared and vintage parts now go under very specific parts headings, or " vintage motorcycle parts" even though the parts may be for a classic...

The app won't let me access my transactions

I was signed into my app and I was going through my transactions when it acted like it signed me out and then when I clicked on transactions again it gives me this error message: Hello, you can use your email or username, to continue with your social...