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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

User created folders

There used to be folder I had which listed problem sellers, now it is empty, and I can't put a new seller in there. I want to be able to have a list of problem sellers, so I don't buy from them again for whatever reason. It appears Ebay removed the a...

Label glitches - Is anyone else seeing this

This glitch with the QR codes placed next to the shipping address and in the bottom right hand corner of the label (see below ... addresses, zip, and tracking number redacted) appeared out of nowhere about a month ago. I thought it would get fixed bu...

How do I get the ad off Seller Hub? "You’ve got $xx.00 to shop"

Suddenly without warning ads have taken over my the first Seller Hub panels.They took over my page and I can't get rid of it. The little X up in the corner won't close. It is unprofessional for them to be placing ads in the first panels of our Seller...

Vintage Car Parts

"Vintage Car Parts" was a sub-category under "Parts & Accessories", yet now this category seems to have disappeared and vintage parts now go under very specific parts headings, or " vintage motorcycle parts" even though the parts may be for a classic...

The app won't let me access my transactions

I was signed into my app and I was going through my transactions when it acted like it signed me out and then when I clicked on transactions again it gives me this error message: Hello, you can use your email or username, to continue with your social...

Search function for orders "Awaiting Shipment" results include shipped orders

When I do a specific search in my orders that are "awaiting shipment" ,the results show ALL orders in the result, including shipped orders.

we are unable to send your message this time

I am trying to make a counter offer for an item I have been trying to get for a while. I am getting an error saying: we are unable to send your message this time! So infuriating...can you fix it?

eBay charged me instaed of refunding

I recently got a refund for a pair of shoes as the seller did not ship them out. However, after I got the email that a refund was issued I checked my account and saw that the "refund" shows up as a charge on my credit card transaction history. Can so...

Unable to list/sell anything, getting error message "its us not you"

Getting error message when trying to sell something or list from drafts on desktop, that server is down, and says "its us not you".

Resolved! Payments from Buyers NON-PAYMENTS when Accepting Best Offers.

I'm a Top Rated Seller and I'm sick and tired of Buyers not making Payments after they Accept an Offer.Ebay needs to change their policy for Buyers to make a Payment right after accepting an Offer.In the past 5 weeks I have lost about $1.000.00 becau...

Resolved! Newly listed items are not visible in search results

Strange situation - after listing new item - though it was stated by eBay that listing is live - is it not shown in search results. For example this listing: https://www.ebay.de/itm/115593255796Some technical issues?

Clicking on a search result gives me a dowloaded i.html file. Nuts!

If I click on a search result, the page doesn't open, but I get an i.html file downloaded to my computer which I then have to click. Ridiculous. Search is pretty much unusable these days. So much for my Xmas shopping on eBay.

ACCEPTING NEW OFFERS FROM BUYERS EBAY SCREEN FREEZES

HIWant to accept an offer from buyer, hitting accept button and nothing happening and won't let me contact buyer to let them know i would like to accept their offer. What is happening I know its firework night but this is appalling. Please help.

Can't edit

I wanted to add more info on a couple of my items for sale. I bought a new set of luggage and that is why I'm selling the one I have listed. But everything is locked and I can't edit. Does anyone else have this issue?

Inkfrog: Thousands of missing listings. Any other eBay sellers impacted?

For over a week now... the inkFrog platform has indicated they have "escalated" our support ticket resulting from the loss of several thousand of our archived library listings on their site. It's clear that the listings are still on their servers (as...