Report eBay Technical Issues

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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! When I add pictures to a new listing or edit a picture on an existing listing, Ebay will not respond

Currently when I attempt to create a new listing, and add several pictures to the listing by dropping them in place, ebay hangs. I can wait 20 minutes and it does not complete.

Cannot download May's financial statement.

I'm trying to download my Financial Statement for May. I received an email and message saying it was ready. When I went to the page to download it, I discovered this page has been redesigned with a lot of useless graphics and fewer options. I tried t...

Major reindex issue

Many listings not appearing in my store.

Help

When I go on Ebay a message qppears to get 10 dollars off in the app. When I close that message it freezes Ebay and I have to exit the web page. I have to keep going back until a get an instance when the message doesn't appear and I can proceed as no...

Feedback not updating, blank page and incorrect order of feedback

Also cannot access feedback when clicking on recent feedback left by customer or when clicking on link that shows total number of feedback.

Handle Time and Condition settings whipped

So when creating new listings this morn, found both Condition and Handle Time settings to be whipped when creating listing from templates (also happens if use Sell Similar) - so just thought I'd make a mention, won't be able to list it get error mess...

Resolved! Variation Counts won't Adjust

I'm an experienced seller. Been doing variations for years. PLEASE PLEASE PLEASE just IGNORE this if you think it is user error. Resist the temptation to be the hero, ignore and move along.... My variation listings I can view from the listings line u...

TOUCHPAD MOUSE FREEZING ON EBAY

For the last couple of days my mouse is freezing on ebay June 2025, I noticed this has happened before in 2019works fine on everything else but never did find the solution.Very frustrating , anyone got any suggestions, apart from not using ebay?My se...

"Feature your listings" not working

Within Store --> Edit store, attempting to use the "Feature your listings" function, when trying to "Add row" (Type: Manual & Row: Just in), progress indicator just spins & page displays following error: "Page loading error, refresh to try again." Ha...

Another change to Messaging while existing problems still not fixed

While on my Manage Orders page, I picked the Message Buyer option from the pulldown menu in the Actions column to send a note to my buyer. Instead of putting me into the Messages page, it now slides in a blank message pane from the right side of my s...

Bidding Issue – Outbid Notification but Still Won the Item

Hello,I’d like to report a potential bug I experienced on a recent eBay auction. The interface indicated that I was outbid on an item, yet after the auction ended, I was shown as the winning bidder. This caused confusion and concern about the accurac...

Auction possbile bug

In an auction i lost, i see the winner user that bid 80 at 18.30 and than i bid 75 at 19.44?? How possible, and then i bid 80 at last without visual evidence that there was another one with 80.I would like to attach a screenshot but i don't have perm...

Can't change my password

It won't let me change my password says 'Something went wrong' been this way for months. They won't send me my code to fix it and trying a new account will say 'This email has already been registered'. It sucks this place is the monopoly for retro co...

Resolved! No way of selecting courier services for age restricted items

I was attempting to sell some saw blades (without the power saws) and received the pop-up to say that these are age-restricted items that can only be sold via couriers that offer age verification services. However, I've encountered a technical issue ...

I did not receive it option disappeared...

So an item that I had ordered had not shown up after 20+ days... it was scheduled to arrive May 21st, and it was May 26th. I had messaged the seller the prior day, and was feeling flustered. I started an "I didn't receive the item..." Support ticket....