Seller News: April 2025
Stay ahead of the curve by diving into our latest updates
Forum Posts
Current known technical issues - updated as of 04/08/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
view on all items 239 now show zero
Woke up this am to all of my 239 items view count showing zero, they were there yesterday but now all at zero. No way to contact Ebay by email, chat is just auto and when I go to sellers community it gives a link to contact if you have this problem, ...
Resolved! International Buyer Opens INR
So I enter the eBay International Standard tracking number going to Singapore onto the case, which showed tracking from July 15, 2022 to August 4. Suddenly, eBay is showing that I just now, today, Aug 8, "provided" a tracking number and all the track...
Item sold email - Please redesign.
It has become so frustrating trying to find any useful info from the item sold emails. The actual sales price is not shown. The buyer info not shown. The item link takes you to an old ebay page and does not give you any info about the sale. You have ...
Resolved! "Visible to everyone" Toggle on my feedback page defaults to private.
Says I can't change it because I have active listings. Took down my listings and the toggle goes to public. put auctions back up and it defaults back to private. If you try to manually set the toggle to private it gives you this warning "Are you sure...
Seller Hub Layout Issue
The categories under Seller Hub are in list form right now--not in their usual layout.
Contact Customer or Seller function not working.
When I use either Firefox or Safari browsers, the "Contact Customer" function will not work. The page partially loads with a spinning circle at top and , although a message can be written on the form at page bottom, it will not send. I even went to c...
Ebay Forcing Selection of Suggested Search Query Not Allowing Freeform Text
Woke up this morning and both on Chrome and Firefox browsers when I try to enter a search query, it auto-completes it with the first suggested query and doesn't allow me to edit it! What the heck!?
Not recieving "change password email"? Possible fix for this sissue
Hello, I was having an issue not receiving the "change password email". Upon searching, it seems many people were having the same issue with no solution. I had an idea of what I could do to fix it, but I needed some information. I contacted customer ...
messaging seller
Why is the "message a seller" not working? Tried 3 dif browsers. Send button won't highlight. Page has a spinning circle arrow on top. Trying to load something. I guess another ebay coder needs to be fired.
NEW LISTING FORMAT-AGAIN YOU WENT AND FIXED SOMETHING THAT ALREADY WORKED!!
I've been buying and selling for about 20yrs now --and the changes to the site are starting to occur more frequently now -and unfortunately for the worse. I just want to say that I didn't care for your new layout and format of our buying and selling ...
Unlock temporary locked account
I've received eBay letter:Your account may have been accessed by a third party. In an effort to protect your account, we have put a temporary lock on bidding, selling and the ability to send messages to other eBay members until we can safely restore ...
Unable to print shipping labels
Tried yesterday to print a UPS shipping label; kept getting a message that "we are unable to print your label". Contacted ebay and was told it would take 12 -24 hours to correct; still no luck 24 hrs later. Also having no luck getting details on mone...
User created folders
There used to be folder I had which listed problem sellers, now it is empty, and I can't put a new seller in there. I want to be able to have a list of problem sellers, so I don't buy from them again for whatever reason. It appears Ebay removed the a...
Label glitches - Is anyone else seeing this
This glitch with the QR codes placed next to the shipping address and in the bottom right hand corner of the label (see below ... addresses, zip, and tracking number redacted) appeared out of nowhere about a month ago. I thought it would get fixed bu...
