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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

paid invoice

Does anyone else dislike the paid invoice. You have to print 2 or 3 pages to get the buyer's name and the item description. The old design you only had to print one page. Maybe Ebay is in the paper selling business also.

What happened to linens and textiles category

Every time I go to access linens and textiles under collectibles, I get the "we looked everywhere, it looks like this page is missing" error code. Has this category been eliminated? If yes, why is it still there. What happened to my listings within t...

Flat rate priority small box not an option anymore

I have tried adding “small flat rate priority box” to my listings but it is not available as an option. All other options are available, just not the one I need. Hope this is a quick fix. I was able to use it last week in a listing but not this week.

Listing nowhere to be found after I hit "List"

Last night I was building a listing, and when I hit "List" it completely disappeared. Not in my drafts, not in my active listings. I started all over from scratch and listed, this time with no issue and it was there and active. About an hour later, I...

Can't sort orders by buyer username

Since a couple days ago you can no longer orders awaiting shipment by username "ascending" by clicking on it a second time.

Mobile Device

When viewing a listing on a mobile device in the section labeled item description from the seller, some of my listings have a lengthy description and some do not. The shorter description only says very good condition no chips or cracks. The lengthy d...

Incorrect Description

My EBay mobile listings are showing 2 different descriptions for a single product and this error is repeating itself multiple times on different items. I have a Peggy Karr Iris Tray which is being described as 4 Ralph Lauren Polo Crest Glasses. When ...

eBay given UPS tracking no. did not match UPS destination

A refund will not be sufficient for me to ever again buy from eBay. There were several issues that failed on this delivery.This needs to be escalated to the appropriate department for complaints.Please forward to the appropriate persons. Until eBay a...

Seller Hub

Search not working on active listings.

It is now Jan 2023..Is is still true that we cannot install the ebay app onto a Kindle Fire Tablet?

I purchased one for Christmas to sell on eBay with. And now I can't use it it for that?

Feed back system not working

Feedback system not working got message from "csfeedback@go.ebay.com" with no way to respond.

feedback page

i totally dislike the current feedback page. period

Locked out of editing own listing

Hi there, I have a rather odd problem which has been frustrating me for the past week. I am completely locked out of editing the variations on one of my listings. Some background: I have built my store over the last 5 years almost exclusively around ...

Purchased a pair of shoes but now cannot send message to seller, I can send messages to others

I bought a pretty expensive pair of Jordans from a seller. Waited a few days for him to ship but he hasn't provided any updates. I messaged him but I am continuously getting error messages to try later. I tried messaging other sellers and my messages...