Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Financial Statements BUG: "We ran into a problem. Please try again."

I'm unable to look at sales history more than 90 days old. I'm unable to download any financial statements. I get the error "We ran into a problem. Please try again." This may be illegal, given the new seller tax requirements. MacOS 12.6 Safari 16.0

Shipping cost $.50 too high

Yesterday I sold a postcard, and eBay charged a shipping cost that was $1.50, not $1.00. ALL my listings have $1.00 shipping, and all my listings are created using Sell Similar. I have no idea how this listing got a shipping cost of $1.50 other that ...

Atrocious Font Handling

Issue #1Type handling issues have increased this past month on eBay. The system has a hard time accepting changes to fonts. Like using Tahoma over Ariel. I will select all, change the font to Tahoma. Then I look at the listing and my listing type is ...

Cannot change "shipping carrier" only when processing Return

For a return, if you forget to set the "shipping carrier" correctly, and try to go back and change that without changing the "tracking number" it will give an error saying the tracking number is already in the system. But the shipping carrier is stil...

Shipping Calculator Issues

I have been having issues with the calculator for weeks now and I don't understand why Ebay hasn't corrected the problem. Ebay threatens me with a lack of sales and possibly closing my account for lack of listings. I can't create a listing and use th...

Issues with payout funds

I've been with Ebay for about 15 years as a seller and buyer. For the past few weeks, I've tried to get the funds for an item I sold recently. I tried to add my bank account to receive payouts, but it was unsuccessful. It gave me a message...You need...

Ebay New Listing Tool Keeps crashing for Preview

Does anyone have a solution for solving preview problem with new listing tool? It takes 3 or 4 clicks to bring up preview. Time is money! Tried different browsers but same problem.

I experienced a bug showing me someone else's account.

I was waiting to update some bids when I got multiple notifications alerting me that my signed copies of someone's photo (lol) were outbid. I thought it was pretty weird and dismissed it until I tried looking at my notifications and saw a bunch of st...

I sell sewing patterns

I sell sewing patterns. The sewing pattern template needs work. 1st:Pattern sizes for Women only go up to a 28. Many, many patterns have sizing above 28. In fact, pattern companies are now issuing patterns up to 38. In my store, plus sizes outsell Mi...

eBay need to fix these issues asap.

After switch to new seller tool, I found sold items are coming back into active listing.There is more delay in print label. Sometime label doesn't come at all. I need to download to print.Sometime active listing shows a copy in draft.

Resolved! Open case

Hello, How can i open a case after 90 days? ThanksKari

ALERT13708 "seller will not ship to your location"

elizabeth@ebay Elizabeth, I see that this alert has been fixed: Buyer is getting error when checking out showing "Unfortunately seller will not ship to your location" (April 19, 2022 - October 11, 2022) Reference ID: ALERT13708 Can you describe what ...

Items not showing up in sub categories

I just opened a basic store. I sell sports cards. Here's my problem, The main category is baseball single cards, I have sub categories that are years so I can put all the cards from specific years together. My problem is some cards don't show up in c...

pages are stalling & using 100% CPU

In only the last week or two, I got bit by this. Suddenly, the browser tab would all but freeze upon switching back to tabs with search results, or searching again with new terms, or refreshing such a page. As soon as the page is completely loaded or...

Regarding Submitting Documents

Hello Siddh argeshbhai Shah hereI have been using your service for the last few weeks and there is something that I am not sure about. I haven't received any of the documents from you, but it has been more than a week since registered my account. Wha...