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Current and resolved technical issues - updated as of 2/18/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
subcategories not showing up on desktop
Shop by category doesn't work properly on desktop. I like to use the "shop by category" tab at the top left and then browsing sub-categories on the left.Since I can't find the sub-category, I can no longer browse but if I click on a product I can see...
Seller Hub/Product Research "Our server failed to respond to your query"
Anyone else getting "Our server failed to respond to your query" when they try and do searches in the Seller Hub > Product Research page?
Concern Regarding Customer Support System
Dear eBay Support Team, I hope this message finds you well. I just wanted to share some feedback regarding your customer support system. In certain situations, I am concerned that the current system may unintentionally support scammers, which feels a...
Preview is changing my price
I have tried for days on end to list my collection , I put the amount in that I want and the amount if anyone wants to buy it now , I then look at the preview and my amounts have gone and eBay have put some ridiculous start price of £5 , what is happ...
Sale was made to a buyer without me making a counter offer, sale is still going why?
I got a notice that one of my items was sold before sale was over and the starting offer was for $125.00 or best offer. I never got a offer or a chance to counter.
Return
I have not received my return label that you said I would get. Then you sent me a download that won't work. I have tried to contact you but I find that not working. You got a good scam operation going.
email notices
Why am I not getting email notices on some purchases and payments? I'm missing 5 or 6 over the past 2 days.
EBAY Greatly Destroyed Their Site Overnight
I know how we do not like to feel alone when there are so many issues on the website. Whatever EBAY did overnight has totally hurt the sales today and has caused many site errors and problems. My average day is $800 between both stores (62k items) an...
Resolved! Acct. Locked
My acct. was temporarily locked do to fraud, AllegedlyWhen will it be unlocked?
Not receiving eBay "Item Sold" emails
As of ~2 days ago I am no longer receiving eBay emails when I sell an item. I checked my communication preferences and discovered that the checkbox for "Item Sold" had indeed suddenly and inexplicably been unchecked, so I reenabled it and saved the c...
Account problem - can't get help from customer service
I am feeling kind of lost as to what to do with my eBay account... I have a (very old) account that has now been locked, and I'm not allowed to reset my password and unlock it without contacting a customer service agent. There's no possibility of con...
No emails from ebay past 2 days - No labels, No Notifications
They are not going to junk mail etc, apparently there was an issue a couple days ago that ebay has since said it was resolved, but looks like its still an issue.
Cannot start "Item not received" ticket
Ebay states the item has been delivered, but when I follow the link to "Item Not received" page there is no prompt to start the ticket process. [ eBay won't allow me to attach images] The item states it has been delivered on both eBay and the post co...
Account is not permitted to change address
I created account in Vietnam, and have moved to Germany more than a year.My account had several successful purchases in Germany.However, when i want to sell an item, I got an error which my account is based in VN. I tried to change but could not proc...
Resolved! Changes made to draft listing are not saving
When I make changes to a draft listing on my laptop, the changes are not saving. But changes do save when made on my phone. Seems that this just started about 30 minutes ago.
