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Forum Posts
Current known technical issues - updated as of 04/08/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Problem with reporting buyer during refunding
I had false not as described and I was hit in service metrics. I received return yesterday. Retested recorded video. I went to refund buyer and as usual there is a link to click to report issue (to challenge the mark on metrics) and that link didn’t ...
Scammer ?
Hello I recently had an item listed on eBay and a buyer was wanting me to “request” money thru PayPal so he can pay me thru PayPal. I sent him the request and few mins later he states that he has payed for it and all that and I just need to ship out...
All Orders Page Tech Issue
Reported this morn, can't get on "All Orders" page via "Orders" tab or any other route, get directed to error page that says:"It’s not you. It’s us.Our server is down, but we’ll have things back to normal soon. If you still need help, visit our help ...
Security code
This morning I realized I did not recognize the email address on my eBay account. When trying to change it, the system sends a security code to my email but I’m not getting it. Help!
App update
I normally check feedback customers have left me but since today I can't see people's feedback they left it just has dots, before I would click all feedback and would show me there feedback but not anymore.eBay please fix this issue as same on both a...
Seller Hub
Search not working on active listings.
Ebay for Business Podcast - Not updating episodes to Stitcher platform
Will Ebay for Business Podcast start posting episodes to Stitcher again? Last week and this week's new episodes don't appear on Stitcher as far as I can tell.
Search Active Listings
Search feature not working on my active listings.
New Ebay Listing Tool Chooses Shipping For Me
I am a long time seller and I opened up a second account to list a more diverse array of items. The new seller tool is primitive and a nightmare. I am unable to choose my own shipping!Ebay automatically defaults my listings to calculated and I am alr...
Resolved! Bulk editing of catagories is not working.
Bulk editing in store catagories does not have a scrolling bar; therefore, I can't scroll through all of my catagories to move things around.
Variant Listing Images not matching
I am having issues with many of my listings that use variants, the images are not aligning with the variant image that was uploaded for the product. Also, many times when I select a variant, it defaults to the Authentication video. Here is one listin...
Ongoing Issues With Sale Event + Markdown
Hi everyone, We are still having issues with getting a Sale Event + Markdown to work on our account. We will start a Sale Event + Markdown and after 4+ hours, the sale does not appear to be working. We see some of the listings have been marked down b...
Purchase not showing in history
So about 3 days ago i purchased a computer case but its not in my purchase history and yes i already look in the hidden purchases list. I know if you look at an item that you already bought it takes you to the page that you already bought the item. S...
Unwanted Draft Promotion/It's not you it's us/Server glitches/Offers to watchers
Server Error / Something Went Wrong / It's Not You It's Us Since past August I am experiencing many issues with my account and sales are drowning and drowning. Impressions are way down even promoting at 12% and more, using mark down, coupons, newslet...
