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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

photos not uploading correctly

When uploading photos to ebay listings, they are coming up as black boxes. I have been doing this for almost 4 years and have never had this happen? I am uploading jpeg, and as far as I know there have been no updates to my phone. Does anybody have a...

Ebay not loading properly for weeks

My ebay will do a search for me, but if I try to refine the search at all, it takes ages, often says page is unresponsive, and generally is not working properly. I use google chrome but have also tried on edge - same problem.I have cleared cache and ...

No services available

Is there a problem ? Are the shipping services down today ?

Insertion fee for revising an item

I went in to revise an item and was shown a 25 cent insertion fee.This is not a new listing, it's a revision.Even if it was a new listing, I'm not even close to filling my store's allotment for the month.I published the revision. As far as I can tell...

ebay page keeps freezing up on my computer

my ebay site keeps freezing and I have to log off and back on - Any ideas? This has just been happening today.

Access denied

Hi. Why after logging in and searching maybe 6 pages do I get this,Access DeniedYou don't have permission to access "http://www.ebay.com/" on this server.Reference #18.47cf58db.1683279769.8dbc197This has been happening for the last couple of months n...

Technical isues

I was trying to open the return details from a seller and it wont open.I need to return an item ASAP. Thank you

International Shipping information not saving

When I darken the international shipping button it says select a service. When I do and put in the flat rate for shipping and click done, it does not save it and shipping is limited to the United States. I'm selling items from Great Britain so I need...

Can not list item

When trying to list an item, it let me search, but after that it just shows a page with white background and grey boxes where normal one would type or select option.tried it on firefox, chrome. when trying on the app it sends me to the web broswer, w...

Shipping calculator not working. Buyer is undercharged.

I had a buyer pay $20.80 for shipping plus $5 handling. When I went to print the ebay shipping label, it charged me $23.85. I hadn't changed dimensions. I need to pay extra for insurance. Basically I should have been paid 23.85 plus $5 handling and I...

Where did it go?

I was working on a newly created eBay draft on my iPhone and left it to take another picture and now I can’t find my draft which was almost completed. I did a search on the Internet. The only information I could find was, I could find it in MyEbay. W...

Cant sign in to my account

I have two different ebay accounts on my computer. One a business account and one a personal. Ebay isn't allowing me to sign in to the business account. I click on switch user and click on the business account but it still signs me into the personal ...

Transaction history missing

Like many others my transaction history is missing transactions. None of my transactions from 7/22 - 2/23 are showing. I don't know how to search the transactions using any of the details in PayPal.

Drafts deleted by Ebay

I went to load my drafts last night got a server error and they vanished. Gone. I want my seller fee refunded for this broken platform.

Shipping calculator isn't calculating correctly

I have a 8x4x2 packge 4 oz that is calculating at $2.26. I'm chatting with ebay now and she is telling me that it is calculating that way because it is a "large envelope" according to their shipping calculator., https://www.ebay.com/shp/Calculator On...