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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Technical isues

I was trying to open the return details from a seller and it wont open.I need to return an item ASAP. Thank you

International Shipping information not saving

When I darken the international shipping button it says select a service. When I do and put in the flat rate for shipping and click done, it does not save it and shipping is limited to the United States. I'm selling items from Great Britain so I need...

Can not list item

When trying to list an item, it let me search, but after that it just shows a page with white background and grey boxes where normal one would type or select option.tried it on firefox, chrome. when trying on the app it sends me to the web broswer, w...

Shipping calculator not working. Buyer is undercharged.

I had a buyer pay $20.80 for shipping plus $5 handling. When I went to print the ebay shipping label, it charged me $23.85. I hadn't changed dimensions. I need to pay extra for insurance. Basically I should have been paid 23.85 plus $5 handling and I...

Where did it go?

I was working on a newly created eBay draft on my iPhone and left it to take another picture and now I can’t find my draft which was almost completed. I did a search on the Internet. The only information I could find was, I could find it in MyEbay. W...

Cant sign in to my account

I have two different ebay accounts on my computer. One a business account and one a personal. Ebay isn't allowing me to sign in to the business account. I click on switch user and click on the business account but it still signs me into the personal ...

Transaction history missing

Like many others my transaction history is missing transactions. None of my transactions from 7/22 - 2/23 are showing. I don't know how to search the transactions using any of the details in PayPal.

Drafts deleted by Ebay

I went to load my drafts last night got a server error and they vanished. Gone. I want my seller fee refunded for this broken platform.

Shipping calculator isn't calculating correctly

I have a 8x4x2 packge 4 oz that is calculating at $2.26. I'm chatting with ebay now and she is telling me that it is calculating that way because it is a "large envelope" according to their shipping calculator., https://www.ebay.com/shp/Calculator On...

Can't change shipping carrier for buyer-paid return tracking information.

After a return is accepted (with the terms of the buyer paying return shipping) you click "mark as shipped" and enter your tracking number for the return, however the carrier drop-down is disabled and only shows the carrier the seller used to ship th...

Postage label glitch

Hi. I listed two items a person was bidding on. They won one.They were able to generate a postage label in the other item, they had not won this. This action over rode the label the buyer had purchased when digital label generated. Refunded buyer. Pr...

Dynamic Ad Rates are not accurate depending on where you view them

If I am in the Seller Hub and looking at my active listings in list form and I look at the dynamic ad rate for an item of mine I notice that the rate is different from the rate stated in the “editing pop up box.” It is absolutely preposterous to pay ...

Resolved! All Ebay items showing up as ended not found using Explorer

Using Explorer all listings in the stamp category are showing up as:This listing (115325947190) has been removed, or this item is not available.Ebay is all messed up today!No scroll bar is available on listing pages using Chrome

Buyers being occasionally invoiced for incorrect amount

Hello, Twice now I've accepted a buyer's offer only to have them reach out to me and tell me that they're being invoiced for the full amount instead of the accepted offer amount. The sold price displayed in these listings is also displayed at full pr...

Receiving an Error that says Check Details when all details are filled out accruatly.

For over a week now on multiple attempts I can not list anything regarding lighting or lamps. I keep getting an error code that says check Item Details and I have everything correctly filled out. This has happened on multiple attempts with different ...