Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Missing / Irrelevant Search Results

I have a saved search that includes keywords present in all of my listings. When I list new items, I check this saved search to make sure my items are appearing properly on the site. Recently, my items stopped appearing even though they match the exa...

Option To Provide Return Label Through eBay Missing

Have a return and I only have the options to upload a label or refund. The option to provide a label through eBay is missing.

Access denied ? Dont have permission to access ebay server

Access DeniedYou don't have permission to access "http://www.ebay.com/" on this server.Reference #18.50ea1cb8.1676605267.91f95ec5

This Web Site Is Too Slow - Long Wait Before The Page Elements Show Up

DSL Users are punished by Ebay. So Slow that it is frustrating to use.

Deleting ended items not relisted

I've done it hundreds of times but now the eBay interface will not allow deletion of ended items that have not been relisted. After checking an item the Action button does not becaome active. Also, the interface will not allow me to select all. All o...

Delete Button on Unsold Page Not Working

They fixed the problem with the "UNSOLD" listing that I reported last week.....(problem where only a partial unsold listing page could be displayed)....BUT NOW.... the delete button for the UNSOLD LISTING does not work. Help.

Resolved! Labels are printing symbols and won't let me add tracking numbers

Starting on 8-17-23 - Labels are printing symbols and won't let me add tracking numbers. fedex was completely illegible. The tracking numbers uploaded to ebay, but were for the unusable labels. We created new shipping labels on our own Fedex account ...

Pictures Taking Too Long To Show Up

I have to wait up to 10 seconds for each picture to show up. When I scroll down, the waiting continues. It's a terrible shopping experience to be forced to wait so long for each picture to show up. DSL Users shouldn't be punished by Ebay. Please test...

Video not uploading to listing

Is anybody having problems when trying to upload a video to listing? I have been trying to upload a video to a listing and it fails to upload, i have gotten it to 98% and it just sit there and then it fails. this video is only 63mb and is in mp4 form...

Error when trying to preview listing (signin.ebay.com refused to connect.)

I'm receiving this error off and on when trying to preview my listing.

send offer

on listings page, when i click on send offers, and items come up, there is no option to send offer. by item listing it says: 'Edit' where it should say send offers. this self corrects after two or three days but i want to immediately send offer while...

promoted listings not eligible bug?

Is anyone else having the issue where you qualify for promoted listings as an above standard seller with enough transactions + $ volume but when you click to promote a listing, it redirects you to the page with the eligibility criteria (https://pls.e...

Error accepting offer from seller despite accepting 2 others

I had 3 offers from a seller that all expired in 19 hours. I accepted 2 of them but when accepting the third, I get an unexpected error message and the offer doesn’t go through. I tried closing and reopening and clearing cache but the error still app...

When I make a change to a shipping policy, items using that policy get their return policy changed

Back in the Spring I created a Return Policy called "30 returns, seller pays, no international" to offer free returns. When I create a listing this is the Return Policy I choose and it is set as my Default policy. There is also a Return Policy called...