Report eBay Technical Issues

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Current known technical issues - updated as of 04/08/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Duplicate emails

I am receiving duplicate email from eBay. If I look at an item I will soon get 2 emails for "Recently Viewed." If a buyer sends a question, I get 2 emails. When I have a sale, yup -- you got it, I get 2 emails. I am using MS Office 365 on a Windows P...

Order received but without quantity

I've received an order but the quantity isn't showing.The lower half of the normal sceen, where the quantity is usually shownung, is missing

I woudl like to let you know that your AI system for detecting replica coins is not funcitoning

Coins listed under numbers 404476794193 and 176798109984 are identical. Blow up the picture and look at the flaw in the top left corner in the N in Unum and the dimple in the lower right of the M in Unum. See the dig/scratch on the neck just below th...

issue with link on website

Not sure if this is the best place to leave this pos. As I was just looking around the site to familiarize myself with the layout and can across a bug - https://www.ebay.com/b/Decorative-Collectibles/13777/bn_1853834 If you click on any of the sectio...

Hundreds of positive feedback fell off in one day

My percentage went from 99.7 to 99.6 within hours,, I understand feedback falls off in 12 months, but I sell soo much, for it to drop a point like that, hundreds of positives had to have been wiped at once. Has to be some sort of glitch,, anyone else...

COMPLAINT

EBAY NEEDS TO POST A PHONE NUMBER. I HAVE HAD GOOD RESULTS WITH EBAY HELPING SOLVE TERRIBLY BAD SELLERS DISHONESTY, BUT OTHER AREAS OF SITE IS TERRIBLE...............THIS POST IS EVEN NOT WORKING PROPER...........SUCH A TERRIBLE SITE...........

Selling item description will not save

I enter the item description, click to post and the description is then deleted and flagged as a problem, requiring the description to ge re entered. Then it happens again.

Can not report “Technical Issues”

Can not report “Technical Issues” to eBay since absolutely “NO” box appears to type a message after you click on “Report A Technical Issue” !!!!! Also, the “SEND” button appears “Gray Colored” and doesn’t work too !!!!!

Shipping Options Disappearing When Listing

This has been happening for awhile now but I don't see any other mention of it. When listing items for sale and I select different options for shipping (First Class, Priority Flat-rate, etc) they will show up at first but then before I finish the lis...

Refund button will not generate a refund it just puts me in a loop

Buyer and seller (me) agreed on a $50 credit. This was done on the eBay forum and once everything is correct I go to the bottom and hit the refund button, and nothing happens since last night and again this morning. The buyer told me She had a proble...

Recent problem adding photos.

Since last Thursday 23/1/2025 I have had a real problem adding photos to a listing. If I choose sell a similar item all is fine until I try to add photos. It gives me a choice to add from mobile or computer. Although I list predominantly on a lap top...

havent been able to view messages since 24th jan

Add To Watch List not working

As the title says, that is my issue and it seems to be affecting some of my other ebay friends as well. Most of us use computers not the App and the issue has been happening for at least a few weeks now. As for me I use Win 10, and FireFox all update...

Resolved! eBay Customer Service #

I was trying to find a way to speak to an actual real person on eBay and didn’t want to do it through AI messaging or finding my answer through threads and forums that wouldn't give me the answer I needed and I found there Customer Service Number to ...

Liberis web site down?

The link to Liberis (eBay seller capital) funding in the eBay payout section is not working.Balance owed shows zero and no way to access new funds despite balance being shown available.Thanks