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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

My profile picture is missing from listings, but shows in the About Me

I just noticed this today. Is anyone else experiencing this? If you view any item from my store my profile picture is missing from the listing. I signed out of my mobile and browser, signed back in and its still the same. I also tried changing my pro...

Ebay shipping/payment processing

Unable to print labels. Continued error message "We are unable to process your payment at this time. Please try again.". I cleared cache, history, logged out, and logged back in. Still the same. There are ebay funds available so there is no actual pa...

Why did 15 years of feedback disappear?

15 years of feedback, All feedback received, Received as buyer, Received as seller, Left for others, all are zero. What happened?

Problems with server

I’ve been trying to order something from eBay and it’s not allowing me. Please let me know what’s going on. I never had issues with eBay when I click buy now it doesnt open.

Sort Feature on Forum Post Not Working!

UPDATE: It's working again! Cannot sort forum posts - Sort function is broken. Oh the irony!

Resolved! Editing Store Marketing Banner

I am having trouble editing my store marketing banner. I currently have a banner using a store category. I would like to edit the banner to display a coupon discount. When I click on the little edit pencil, select discount, and then choose the discou...

Unable to pay on ebay mobile

It does not let me purchase things from the app and only shows a message that is not available on the app. A lot of buyers also contacted me saying they have the same issue with my listings. I haven’t changed anything (location, format in listings, e...

Time Zone Problem

We are on the East Coast (S.C.) but all the time stamps are Pacific time zone. Is there a way to change the the TIME ZONE for time stamps such as when messages were received?Thanks,Scott (RandRCollectables)

Unable to Revise / Update Descriptions

I noticed on Thursday June 19th that revisions to my listing descriptions were not working so I contacted eBay and opened a ticket... I am able to revise everything else in a listing (title, quantity, price, item specifics, etc.) but I am being block...

Unable to make offers

Is there an issue currently stopping offers? Trying to apply for best offer and getting 7513 back

The new format for MESSAGES is very difficult to use. Please return to the earlier format.

The new format for Messages is very difficult to access and use. Please restore the earlier format. Thank you!

Shipping Fiasco

I made a typographical mistake with a prepaid label and paid approximately 7x more than what I needed to for a shipping label, after I dropped it off at the post office, ultimately resulting in a $-6 total for the item. I immediately went back to the...

My ebay messages will not open when I click on them..Help

My eaby messages will not open when I click on them

Urgent Help Needed: eBay OTP Issues Impacting My Business!

I am extremely disappointed with eBay's handling of a recurring issue that is now severely affecting my ability to operate as a seller. Months ago, I faced a similar problem where OTPs (One-Time Passwords) were not being sent to my phone. At that tim...

IS this a Glitch?

My seller accounts keeps automatically being changed under, Business Policies;" Manage your business policies". This started back in November 2024. This happened when I watched my account "in real time" get hacked. eBay helped me to get it cleared up...