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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

There needs to be another option for sellers to select for cancelling orders

Well there needs to be more than one, but this one came out of a recent post: "Buyer asked detailed item questions/asked for order changes AFTER making the purchase" This is just setting the seller up for returns and negative fb otherwise. The seller...

Black photos when uploading

I am trying to upload images to my listing but they are showing black! Never had this before, images are small jpegs, 1920x1080 and i'm using firefox.

Cannot change prices from 'active listings' page.

I get this error message when I try to change prices for many items on the 'active listings' page, so I cannot change those prices on this page. *These items DO NOT have calculated shipping. Can someone from eBay please get this issue fixed?? It star...

Unable to request call back through help chat

Chatting with automated assistant keeps looping back to email option and I need to request a call back

Messages

So you see by the message count you have messages to answer., You go to messages and begin reading a customers message, so you check out what he is asking/talking about...come back to messages and his message is no longer able to be found...simply di...

The e-bike I purchased chain holder and the chain broke. Can eBay please call me or the seller.

The chain and the chain holder broke . Can eBay customer service please give me a call.

Unable to complete payment

Have attempted to complete payment for an item using credit card on file and paypal multiple times this morning - keep getting message that system is not able to process transaction.

Insertion Fees

I believe there’s a bug. eBay’s wine charge insertion fee every time I revise a listing. So if I want to change the price such as lower it or change the length of the auction or update the title and description and wants to charge me $.35 each time. ...

ebay motors compat chart collapsed

eBay item number:375565944061tried revising and knowing ebay, checked the compat chart noticed the Plymouth lists had disappeared reentered correct info again fails to save info and is still inaccurate....confusing buyers. Conflicts with listing desc...

CANNOT BUY ON EBAY ANYMORE

I've tried a few times today (4 August 2025) and I couldn't do it, buy. The 'system' wont let me buy it. I've also tried to call eBay but couldn't go throw with the buying. Is it something wrong with eBay???

A sale appeared twice How to take it off?

Please help, I mage a sale shipped out, Customer received jet it appeared to ship out again?

Resolved! Bulk editing doesn't work for nearly a week

Hi, Bulk editing doesn't work for nearly a week, after selecting no matter how many items it goes to purchase history after edit button. I have over 100 listings I can't bulk edit. I have tried different browsers with clearing cache, nothing worked. ...

I get offered a $10 coupon to download the app, then nothing shows up in the app. No code no deal

Can't get the $10 discount to apply or appear once the app was downloaded.

2,Add,Failure,10009,Error - No <Item.ListingDuration> exists or <Item.ListingDuration> is specified

I'm trying to test out the bulk uploading template, and this is what I get consistently. The "2,Add,Failure,10009,Error - No exists or is specified as an empty tag in the request.|Item.ListingDuration|,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,SP-011,,,,,,,,,...

As of Thursday night update, cannot generate a usps label

Now getting the message after adjusting weight and dimensions more accurately, "Unable to generate the label." So now am stuck, cant print out any labels because the system can't create one.