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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

I no longer get email notifications for watched items ending

I've just noticed that I no longer get email notifications for watched items ending - I missed two items this morning. I've got two accounts (buy/sell) and it's a problem on both. I get other emails - e.g. message received, item posted, item delivere...

eBay Customer Service Closed

The last couple of days eBay customer service has been closed.

Why are ebay selling Large Letter mailing labels for items too large for this service?

To say that I am dissatisfied with the experience o buying Royal Mail postage through ebay is an understatement. on 31/1/24, I bought a Tracked24 postage label from ebay. The transaction was with ebay not Royal Mail and the label states that it was "...

Unable to leave seller feedback without also leaving a product rating.

The new change to the feedback page prevents buyers from leaving seller feedback without also rating the product. I like to leave seller feedback as soon as I determine that product is undamaged and is as described in the listing. With the new change...

Resolved! I received my package Friday but they wrong part can u send me another and I can send it back

C I received my package Saturday it was the wrong part can u send me the right one and I will send it back can u call me

My page is blank on any purchase when viewing the tracking

I have not been able to get any help from an ebay agent to fix the issue

How to "un"collapse on orders page

I accidentally hit the collapse button on my orders page. How do I un-collapse the page. I can't believe this is a permanent change. I logged off, came back on, and still collapsed. Below is my listing page with the collapse button circled. What???

TRACKING NUMBER SHOWS DELIVERED TO ANOTHER STATE AND NOT RECEIVED

Had an item sold on 6/24 which I shipped on 6/25. On 6/26 it shows as delivered. The buyer sends me a message it wasn't received. I check to see if maybe I made a mistake. Oddly, while looking at the tracking I see it went to California instead of Ma...

Your payouts are currently on hold because your eBay account is restricted.

Your payouts are currently on hold because your eBay account is restricted. You'll start getting paid again when your account is reinstated.funds released as 60 days have passed from the date of restriction,already pass 60 days but why still NO payou...

Resolved! Bug: Clicking on "Don't remind me about these specifics again" doesn't work

I have a reminder saying I need to add missing item specifics, I can't add these specifics because I don't have this book professionally graded. So I clicked on "Don't remind me again" and the pop-up closes without letting me save. Because of this, I...

Cannot add/update tracking

Unable to add or update tracking for item not received case using mobile device.

Has anyone else had problems with photos not showing (after they were added) when previewing?

For the last several months I have experienced photos not showing, after I've added them, in the preview. Sometimes have to re-enter 2-3x before they're recognized by Ebay. What is going on?

Received error message after last post - Your post has been changed because invalid HTML was found

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied. WHAT IS THIS? WHY? There was no HTML.

"with reserve met" not showing correctly + still not sending auction winners notification

The "with reserve met" line on listing tab is not totalling correctly - tells me I have 4 auctions with bids but only shows 3. There are 4 with bids. You continue to not send notification by message to auction winners as Ebay has ALWAYS done. I know ...