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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Descriptions being deleted

I am noticing that on some of my listings, the description is being partially deleted after posting. A few words will be there, but the rest of the description is gone. I checked through and it is an issue on multiple of my listings. Has anyone encou...

Resolved! Descriptions Not Showing

My descriptions are not showing after I post my listings today. Anyone having this issue?

Resolved! Constant Seller Contact Unsolicited

Hello, could someone assist with how I can stop Sellers from contacting me with offers. I may take a look at something and may save something to my watch list and then I get like 10-15 Offers, Why. Just because I look at something does not mean I'm i...

Cannot select/add shipping services from the calculated shipping wibndow on desktop

When listing on desktop, We cannot select/add shipping services when viewed via the calculated shipping option. We can see the prices, but can't select the service. We have to back out then select said service. We used to be able to select directly f...

Can’t send offers from eBay app after update

After the most recent iOS eBay app update, I am now unable to send offers from the app. When you try to select the item you’d like to send an offer for, the item is grayed out and it will not let you select it or send an offer for it. This applies to...

I can’t cancel an order

I cannot cancel an order and I’ve noticed it has an old payment method which is no longer valid

Download new version

Have used eBay for years but now asking me to download version 17 . But how do I this on my iPad air2 ?thanks Ian

Profile picture is missing from listings

My profile picture is missing from my listings and has the message "Add an image to your seller profileBuyers are more likely to trust sellers that have a photo or logo profile image." However, when I go to Edit Profile (the link provided), my profil...

This change is not permitted at this time.{e264224-1183635x}

I’m trying to change my address on my account, but I keep getting this message: This change is not permitted at this time.{e264224-1183635x}

Resolved! I need help removing bid blocking on auctions and offers to the seller

I need help removing bid blocking on auctions and offers to the seller

Improve Checkout Error Messaging when a Gift Card is Already Pending a 'Make an Offer' Transaction

I noticed an area of great confusion that should be easy for eBay to avoid with improved error messaging at checkout. To Reproduce1) Use 'Make and Offer' and add a Gift Card as the payment method.2) While the 'Make an Offer' is still pending, try to ...

After the last update I'm unable to use the app at all. It just keeps coming on and saying I need to

After instaing the update when I try to use the app it just keeps coming on and saying that I need to update all the time so I can't use the app at all. Can you fix this problem please. This is dated 4 March thanks Mr P.

Can't rotate pictures

Tonight using sell similar to list items I cannot rotate pictures. This is the new version where you have to delete each picture separately. When I download 2 pictures, on the right is an Edit option. When I click it, the result says Delete all. The ...

Review Offers Not Working

Received an offer from a potential buyer - tried to go to Review Offer through each of the several ways to get there - all result in a Status: Failure message. Tried on a laptop, desktop and thru the app on my phone, no go on any of them. Cleared cac...

Video getting rejected

I've already tried 4 times to get my video with sound approved and each time they reject it with NO explanation. Pulling my hair out with this. My video is 44 seconds long7.81 MB 720 resolutionThe frame size is 752x720. Why is it getting rejected???