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Current known technical issues - updated as of 6/24/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Seller evades eBay when problems arises by 'cancelling' auction (saying buyer rqstd cancel), WHY?

.Hello folks I have in the past tried to resolve an issue with a seller (but) suddenly that seller 'cancels' that auction with the reason (stated) that I (buyer) requested cancellation, with a forthcoming refund of the monies involved. When this happ...

Enter correct shipping size/weight, but it later changes

Upon making my auction, I enter the package size dimensions, and the weight and choose the option and secondary option I want to offer. When I go to print out the shipping label, when I check the size and weight, its all incorrect and the customer is...

Dark Mode for Web Browser

I do a lot of shopping/browsing listings at night. The white background is blinding. As a 10+ year Ebay user, I'd love to get a dark mode option for the web browser version of Ebay

Reactivate my account

My account was blocked twice this week for no reason. I want to reactivate my account via email conversation or live chat, instead of calling them. Can ebay support team do that?

No ground advantage on Collectibles>postcards & supplies>postcard supplies & Accs

Selecting ground advantage when creating the listing results in forcing Priority instead for a listing of postcard sleeves. Is it just me?

can't print LABELS goes to pdf and nothing downloads

Did ebay change it's printing format? I can no longer print labels directly. It goes right into pdf and nothing shows up.

eBay Search Shows No Results

No matter what I try to search for in the app it says there are “No results.”

trying to contact customer service but getting Something went wrong. We’re sorry.

hello i have problem with my seller account now is restricted and i recived message to reactivate and contact ebay but when i click on contact service i get this message "Something went wrong. We’re sorry." can any one help me ??

Cannot upload supporting documentation in disputes

I try to upload a picture, the grid remains blank. Yes it is JPG, yes it is less than 1.75mb, yes it is less than 5 files.I really need at least a fighting chance, so please get this bloody thing to work because I'm on the brink of shooting myself, t...

Live Listings Appear Normal But Lose Information When Revising

Been happening for about a week. When trying to revise a live listing, the item details disappear and have to be re-entered. Trying to create new listing today and my template doesn't contain shipping options or return policy. What's happening?

ebay's search function sucks.

Ebay's search function is badly improved. The goods cannot be found according to the given keywords . Please don't be creative if you're not ready for it. Users of your app to buy and sell online are not games to test your functionality. We are charg...

Drafts Not Saving Completely If Left Open Very Long

Anyone having problems with their drafts saving? Within the past 2 weeks I've begun having a recurring problem with drafts. If I start a draft and walk away from the computer for a time, when I come back to the desk and finish then save as a draft, t...