I had a return come back marked Unclaimed. Opened the box and found the packing slip with the order info. Ok, no problem, went into the hub, selected See All Orders. Specified the type of search I wanted (by order ID) typed in the order ID # in the Nothing came up. So I then tried searching by buyers name. Nothing. The order was placed just a little over a month ago and shipped promptly. Frustrated, I tried searching by the sales record number.
NOTHING. The order date was October 5th. I literally had to scroll through and scrutinize over a month's worth of sales one by one to try to find this sale to contact the buyer to let him know the order had been returned to us, and to contact us to make arrangements to repay the postage and provide us with an updated address. I SHOULD NOT HAVE TO DO THIS. Clearly, this is a technical dysfunction. I 've been a seller on ebay for nearly 20 yrs and know how its SUPPOSED TO WORK.
So, once I finished wasting about 15 minutes of my time trying to get the search for an order function to work, and another 5-10 minutes scrutinizing over a months worth of sales & contacting the buyer, I thought I'd report the technical issue to ebay. That automated assistant is about as helpful as a heavy anchor tied around your neck when your trying to swim. After several go arounds trying to get an agent, I finally succeeded! (another 5 minutes of my time wasted) Then waited the best part of an hour for a callback from ebay's "help". This outsourcing of help needs to end. The gal that called me from ebay was clearly from another country and dumb as a box of rocks. I told her that I was calling to report a technical issue. Had to say that 3-4 times before she comprehended that. Then I explained that I was using seller hub and was unable to locate a sale that although it was marked as delivered, had been returned to me as unclaimed and that the software was unable to locate the sale when searched for by user name, order ID # or the sales record number. Had to repeat that several times. She said everything was working just fine (how would she know... she never even tried anything to duplicate the problem!) So then I explained everything to her again. Nope... no intelligent life at the other end of the phone. She kept telling ME I must've been doing something wrong. I asked her how long she had worked for ebay and what her experience was with using the seller hub, something I use EVERY SINGLE DAY and have been for many years. She said that it didn't matter how long she was working for ebay and that everything was fine. I assured her IT WAS NOT. I repeated the problem, step by step and asked her to report the issue to tech support so it could be fixed. Nope... she just repeated that everything was fine. OVER AND OVER, no matter how I tried to explain it to her, she lacked the comprehension of either what I was saying to her or had ZERO knowledge of how the seller hub was suppose to function.
Honest to g**, what should have been a 2 minute task of contacting a customer warped into nearly an HOUR of my time wasted trying to contact the buyer and ebay tech support to report an issue. I asked repeatedly to be transferred to tech support. She could not even comprehend that. Just kept telling me that everything was working just fine. ARRRRGGGGGGGG I finally said if she was to dumb to comprehend what I was telling her to transfer me to someone else... like perhaps a supervisor. Nope.
I finally hung up in total frustration.
This kind of incompetence is completely unacceptable. WE the sellers are the ones who make the money for this company and WE DESERVE INTELLIGENT LIFE in the help department. We also deserve software that functions properly.
Rant over... I had to go somewhere with this. Has any other seller experienced this kind of issue either with the seller hub when searching for a completed sale or their so called "help" department? I think probably yes. Rant over. Fix your software ebay and PLEASE try hiring people who can understand what is being told to them.
