Report eBay Technical Issues

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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Timer on auction doesn't work

Timer on auction doesn't work at all. It shows different statuses. Once it even started going forward instead of backwardsSo is there any fix for this?

Part that does not fit

The problem is the hitch does not fit. So I have to return it . It's not my fault the hitch does not fit . I am a qualified mechanic and know how to install a hitch. I understand the seller quotes they do not pay for returns. And I understand that. B...

Orders showing up as paid and unpaid

Every sale I've made the last couple hours is bugged and shows one transaction as paid and another identical one as unpaid.

Listing items for auction sale...delayed visibility on site

I listed 8 5 day auctions over 5 hours ago, still not searchable on the site, when I check my email and click the link "view listing" I can see it there. Is anyone else having similar issues?

Cleared cache in my browser and lost Ebay data

I needed to clear my cache on computer and lost all eBay data (selling list and photos, past eBay purchases, favorite sellers, etc.) Can this data be retrieved somehow?

How to Contact Ebay about Technical Error

I'd like to contact ebay about a technical error.ebay's customer support "contact us" page goes around in circles with help articles but no way to actually "contact us". I've just spent the last 50 min going around in circles trying to find a way to ...

USPS Advantage media mail

When bulk printing labels The default is showing a media mail instead of United States Postal Service advantage, even though on the listing, it shows United States Postal Service advantage, please fix this. I tried to call to have a personal conversa...

Images will not enlarge and are pixilated / compressed on ebay app when making a listing.

Ive tried reinstalling the app, changing phone app, reinstalling my whole phone, nothing helps. My partner on the same account with app has no issues. Using samsung galaxy s21 ultra. Ive listed over 10k items with this phone and never had an issue ti...

Edit item "BUG"

So from time to time I like to update I like to change photos and alter prices on items. For example I was working on the patches I have listed. If I search my listings by title it yielded 13 results for the word "patch". Didn't think anything of it ...

Case on Hold

Hi, I’ve been using eBay for over a decade and this is the first time in which my return concerns have been pushed out 3 times. It’s still on hold as we speak and it’s been the deadline of it, only for me to be told over the phone that I’ll be extend...

Received an Ebay item I have not ordered - not a cheap one either!! It must have been a mix up at th

I received an expensive looking cardigan that I did not order. It seems to have been a mistake at the Ebay centre in the UK. I have tried to find the seller whose address is on the parcel via facebook, but no luck. Somebody somewhere must be quite up...

Shipping labels bought threw Ebay in 2021 and 2022 are not showing up in the reports any more

I pulled my last year's sales report 2022 & 2021 and the shipping labels that I purchased threw Ebay where no longer showing up in selling costs is this some kind of glitch that is being worked on?

prices in us dollars not ils

when i select an item it displays prices not in us dollars , how can i have them change it .

Resolved! QR shipping information not available at USPS

Tried to ship 2 items this morning, Both are new USPS Ground Advantage. Postal clerk gets error "Unable to retrieve shipping information."QR codes are: YAJ4MAHQ, YAXRXMT7