Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 5/15/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Feedback not the same on app and desktop

I have been in touch with eBay 3 times regarding this issue and it’s been over a month now and I have heard nothing back regarding the issue? My positive feedback is 446 in the desktop and only 351 on the app? It dropped on the app for some reason ab...

Purchase history, item description

Why does the purchase history only go back 6 months now? I see no date bar to go further back anymore.Also why is there no item description showing up at all on items?Thanks

Shipping Discounts Not Working

I have a buy six, get free shipping discount set up through promotions manager. Beginning yesterday, the discount is not being applied to eligible orders. I have reported the issue to customer service. The CSR that I spoke with verified that the prom...

No descriptions!!! AGAIN

No descriptions showing AGAIN! eBay PLEASE!!!

Items Specifics not Appearing

Hello i am having issues completing a listing on sport cards as it’s asking to add the condition of the card but the item specifics are not appearing when using the app to add a listing. This has been going on since last night

EBAY CONTACT!!

I AM SO DISAPPOINTED WITH EBAY!! I have been with them for almost 20 years or whenever they got started.I had their phone number and whenever I had a problem which was not very often, I could call them and get a live person and get answers. I CANNOT ...

In bulk edit changing the price using increase is not working.

It doesn't show up in the listing. It's always changed it right away. They aren't on Markdown either.

Trying to send an appeal leads me to an error screen

So, I got some emails saying the listings I reported didn’t violate their policies, but when I try to click on the appeal button, the link leads me to an error page.

Technical Glitch in the website Quantity keeps on changing

Hello Ebay!I would like to address There is some technical error or glitch in Ebay website, quantity keeps on changing on its own even after I revise my listing, few of my listing ended by itself probably because of this glitch, for more information ...

Charging 14% Sales Tax Much Higher Than Higher

Hello My Past Orders Have 14% Tax On The Sales. Tomorrow I Will Speak To The IRS.... I Do Not Live In California, I Barely Live In Any State. Military Means Military........ Civilians Are Suppose To Pay Taxes... You Are Charging Military 14% 'Grow Up...

Vehicle compatibility - no tab or option.

I have come to an issue pertaining to vehicles parts and compatibility. The compatibility tab bar doesn't show up nor give me the option to enter the information. I'm assuming another glitch is occurring.

Most recent feedback is 6 months old

My feedback page is messed up, it's only showing entries that are 6 months old or older. It also shows that I've left no feedback for buyers.

never get a verification code to change my email address

Is there a phone number

Bulk Shipping Label Not Populating Correctly

Hi! Wondering if anyone else is experience this? When I go to print my labels from the bulk shipping label page it populates horizontally with two labels per page. I've tried other browsers and the same issue is happening. I have the setting to 1 lab...

When Trying to Report and issue: Get: We ran into a problem. Please try again later.

When trying to report and issue per eBay contact center live person - I fill out the panel and get this message We ran into a problem. Please try again later.