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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Tiny profile icon in feedback block at the bottom of my listings (desktop)

Does anyone know if this is a bug?I have a profile photo uploaded at 1024x1024, .png. For some reason, it's resizing to a micro-thumbnail rather than filling up the profile circle. I've checked others' feedback blocks and theirs look fine. I looked a...

Why can’t sand massage to seller

Hi i didn’t trying anything also 100% buy from eBay but you blocked my massage to this item(184731637163) seller please make sure it thanks

ISSUE WITH OFFER SENT TO BUYER~ BUYER COULD NOT TRANSACT

This is an FYI regarding a best offer sent to a repeat buyer for 2 items on the same listing, and there were a total of 5 items available. When buyer attempted to accept the offer and checkout, it indicated that only one item was available and actual...

I ordered item through "ebay" but it's came from "Amazon" without seller's information and return ad

"I did not get it from you.I got it from Amazon but I never ordered it through Amazon. also outside package it does not have a your information at all.Only my information.It is not right to have it without your information and return the address.How ...

Resolved! Seller address wrong on shipping labels purchased through iPhone App

Hello, I changed my address through the website for purchasing shipping labels about a year ago. However, every time I purchase shipping through the E-Bay App on iPhone, it still shows my old address on the label instead of my new one shown on the we...

eBay won’t let me add my bank!

They won’t let me add my bank I just get a response that tells me there is something wrong and go try again later. Not only that but they double charged me for a shipping label. I’ve had over a hundred bucks stuck in my account for well over a year b...

Captcha not working

Can't buy an item... captcha not loading. Reset cache, all browsers having issues. Please fix asap.

Technical error message when sending invoices

E-Bay keeps giving a technical error message when I try to send invoices to buyers that bought more than a couple of items and states try again later . Haven't been able to send these invoices for 2 days. Anyone else having that issue?

Scan Forms Not Generating

Been using bulk shipping and generating scan forms for years but a couple of weeks ago I started getting this error message: Bulk label printing errorError generating scan form I have reported this to customer service several times, they said they wo...

Resolved! I have no restrictions to ship internationally, but cannot ship to Great Britian? What's happening ?

I have a customer in Great Britian who has ordered a small item from my store and has been informed that shipping is unavailable to Great Britain, or England. I have no restrictions on my international shipping and have shipped to Great Britain previ...

eBay / squaretrade cancelled my warranty

I purchased an irobot roomba < 2 years ago. It was refurnished, sold directly by irobot, and included eBay's / Squaretrades 2 year warranty. When i purchased the robot, I initiated a return/cancellation. However, I cancelled the return and the item s...

account restriction

Over a year ago, due to personal reasons. i was unable to continue selling. it was abrupt and some customers were left without there orders which ebay refunded. as expected my account was restricted. i have found the email they sent me with what i ne...

GLOBAL ERROR PAGE WHEN TRYING TO REVISE LISTINGS?

For the last 24 hours or so now, my ability to edit listings on both my phone (app) and PC (browser) is gone. Everytime i hit "edit" all i get is a "global error page" which says to try again later. Since it is happening on both my phone and PC can a...

Stuck in a loop with captcha on Ebay

I was stuck in a loop on Ebay sending me back to captcha and not allowing me to sign in to my account. I cleared the cache, and cookies , and browsing, but I was still on a loop. A message popped up saying I needed to allow cookies on Ebay. Once I di...

Ebay International Shipping (eIS) not working on reguklar auctions

This may be similar/related to ALERT14515 "eIS enabled on listing, but not showing on eligible item (March 12, 2023)" Ebay eIS is enabled on my account, but all auction listings are showing only shipping to United States. This prevents international ...