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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Updating Inventory Templates after revising active listing

We used to be able to update an Active Item's Inventory Template after editing it. We also were able to use the Bulk Update to update the templates at the end of the process. Can any of these functions return?

Can’t get to my selling, orders, etc.

Can’t get to my selling, feedbacks, order, etc.

Resolved! What's with the payment details screen?

I'm in the list of Payments, and click on "view" to see the payment info (this tells me how much the fees are and how much they are paying out), and I see this: It's showing up on every single transaction. I need the data that tells me what the speci...

my active listings have spontaneously disappeared

Over the last 24 hours about a 900 of my active listings have spontaneously disappeared and do not show in unsold or any other area of my account. there should be at least 9300 items in my store and it keeps changing between 7500 and 8600 items, Tech...

Shipping

All listing are showing up as buyer pays shipping even though I am listing as free shipping. Re- List and nothing changes.

request to remove defect of late shipping

ebay seems to have technical issues with the late shipping defect removal process.when clicking on -seller help-request to remove defects-request to remove (on any order that indicates late delivery)-then choose any of the reasons that fit (in my cas...

Performance & Traffic Dashboards Blank - No Views on 21K items

Hi, elizabeth@ebay devon@ebay Is anyone else seeing the following:1. Performance > Traffic dashboard is blank:2. All of our items have zero views - we have 21000+ items:I have not noticed anything else being off this morning, still going through my d...

Buggy add/edit note for eBay purchases

I am a high volume eBay buyer. I buy a few hundred items per month. I used add/edit note a lot and rely this heavily to mark which items I received and noted any order issues. Lately, the ebay interface was updated but I found the adding/editing note...

Unable to send invoice

So I have a repeat customer who is international. I gather up his purchases until it is near the desired shipping weight, and we settle up. Sometimes this takes a week, mayber more.So he wants 24 items. I go to send invoice. Cant. Contact C/S. Find o...

Adding pics to an auction with bids

Trying to add pics for a potential buyer to a auction that has a bid already. Having problems. Can I add pics by using revise listing?

Request to remove defects -technical issue

Today, when clicking on #Seller help#Request to remove defect#Tracking indicates late delivery- Request to remove#Then choose shipped on time (shown in tracking)#Done And then refresh the page, it shoes the same defect to still be open as if I haven'...

Listing page problems Shipping exclusion box is gone.

The box or tab that allows you to exclude shipping location like Hawaii Alaska or PO box and many other no longer come up on the listing page. I ship golf clubs and because of USPS surcharge on over 30" boxes of $15, I can no longer use them. So I sw...

Resolved! Error message trying to sell US Postage stamps

I have an online stamp store that I have been successfully selling on for about 3 month with no problems. Today I tried to relist and change a price on a set of stamps and I got an error message, "Because USPS Forever Stamps are commonly counterfeite...