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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

eBay ESUS Shipping

There are major problems with eBay's ESUS Shipping. In particular, eBay is selling shipping labels that are not compliant with the USPS size and weight requirements. eBay's label purchasing system requires a thickness be specified and the minimum thi...

getting on ebay with my phone

I have been an ebay seller for years. I got a phone recently and they set it up with a different password etc. and they won't let me on because they say that password is already in use. Of course, that is me but I cannot get the help I need to set my...

My bad review i left was deleted

Below is the review i left for the seller. This review was deleted within an hour of me posting it. I truly don’t want any other buyer to go through what i went though especially if they are a novice to the card game. This seller has a 100% positive ...

Getting onto eBay

I keep getting “Opps! Something went wrong”. Or: “We ran into a problem. Please try later”.Has been this way since last night.

I need help

Hello,I switched by mistake from MOBILE SITE (telephone) to CLASSIC SITE (computer) How can I switch back ?THANKS .

Refund Help

On 2-22-2024 I purchased an RV on ebay motors. I paid through Apple gift cards. 1,200 dollars. I also was asked to make an 800.00 payment (refundable,) for 5 days of insurance. The RV was now on hold until I made the 800.00 insurance payment. At this...

Having issues searching items

I feel like they changed the way I search for items. First, there used to be a little box to click if you wanted to search items in titles AND descriptions. That little box is gone now, and I have to go under ADVANCED search to do it. Not a big deal,...

Add error

Hi, not sure if anyone else has had this but when I try to add an item to my watchlist, I get the message ‘Add error’ ‘There was an error adding the item, try again’i have tried re-installing the app and also searched a number of items but just get t...

Your refund did not go through. Please try again later or contact us. 11-17-2020

Having refund issues to ebay buyers. "Your refund did not go through. Please try again later or contact us. " Everyday same issue. I know eBay knows this is going. I already got ding before because I asked for help.

Error 429

After signing out of the app and then signing back in it wouldn’t accept the passcode it kept sending and now I have error 429 which I gather it has made to many attempts at logging in spoke to eBay chat and they didn’t seem to know what’s happening ...

Notification Bell Is Acting Wonky

Is anyone else seeing their notification bell acting wonky this morning? Mine keeps showing one notification when there is nothing to be notified about.

Monthly Financial Statements Downloading as "undefined.pdf"

For years I've had no problems downloading my monthly financial statement and opening it, which eBay sends me a "your statement is ready" email for early in the month. However I first encountered this issue with the March statement when it allowed th...

Photos won't upload to listing draft

Is anyone having issues uploading pictures onto their listing drafts using the phone app?

sales - views - inquires & watchers have tanked

Hi All, My sales have really dropped off in the last 2wks. or so. Also, views - watchers & inquires are waaaaaaay below normal. Was making 30 to 50 sales per month with only one sale so far in March. Has something changed?? Have a feeling there is so...

Issues with confirming my personal information when selling an item

HiOn the screen where it asks me to confirm my address and phone number the split submit conflicts with MS Edge's autocomplete of personal information. Once you hit submit on the address it updates a field in place and then blanks the phone number an...