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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Unable to use coupon?

Hello, Unable to use Redemption code: *** ?Do not know why.

Social Security Number

I had a business Account on Ebay and I tried to change my personal Social Security number for my business EIN (itin #) but the system didn't allow me to do it and I called Customer Services around 45 days ago, they said it was a technical issue that ...

DESCRIPTION NOT SHOWING ON AUCTION ITEMS

I listed a couple of items scheduled to come on tonight. They came on as scheduled but No Description is there. When I click on sell similar item, my description is there but not on my current listing. Is there a problem? Thank you.

Card was damaged.

The card got scratched. Can you please help me?

a.i.

Stop offering A.I. descriptions for vintage items that the seller's know absolutely nothing about. I've seen 40 to 50 today alone that say absolutely nothing about the item or its condition. It's more like an advertisement from manufacturer. Its stup...

$3 Flat Rate Shipping Promo isn't applying to qualified orders

On Jan 12 I launched a "Buy 3+ Get $3 Flat Rate Shipping" promotion that included all items within 22 of my store categories. Over the weekend, two buyers should have paid $3 since their order met the threshold, but they were charged the regular ship...

When is Ebay going to fix tricking customers into buying something they don't want, then cancelling?

Item cancellations are skyrocketing. Returns are skyrocketing. Apparently, there is a bug in the Ebay purchase program which fools customers into buying something they do not want. If the customer catches it, they cancel it, if not, they return the i...

Ebay not responding to an appeal case

I am really suffering from a logistic mistake and my money is lost in the middle. I baught a watch on ebay from the UK to Saudi Arabia. They shipped the watch. After a couple of weeks i checked the tracking to find that the watch was delivered. I wen...

Can't re-list or edit as of 2/8/24

The past 2 weeks or so, when making new listing and then attempting to save as draft ot list there is an error message (say's not my fault on error page) and most information is NOT saved. I am forced to attempt with minimal information then to save ...

Either OrderId or Creation Time Range or Modified Time Range or Number of Days must be provided.

Hi,Since a few hours we get this error "Either OrderId or Creation Time Range or Modified Time Range or Number of Days must be provided." when ebay order needs to be imported to our Wordpress system.Before we didn't get any errors at all.

Resolved! Issue with my listing - seems to be an issue with my account

I keep getting a warning message that I have reached my limit - which was impossible I have only isted 10 new things for the month. I increased my limit and I am still getting this message. It is saying that I reached my max of 2,000 listed items - I...

Share button not functioning

Every time I try to share an item to Pinterest it does not go through. Please fix this problem EBay!!!!

Why is ebay stopping traffic

I can' t figure out why and even if I did, I don't know what to do about it. Ebay is controlling traffic and blocking traffic. I had no sales for the week following thanksgiving, then store payment was due and the traffic flooded into store over abou...

Can’t invoice or choose options for letter postage

Two problems that drive me absolutely insane on the app: firstly, when you choose a letter as the type of delivery and go to pick the size, it always comes up with an error screen or doesn’t allow you to pick a size, and you can’t go forward with pos...

Shipping address correct; Shipping lable inccorrect

I just bought a shipping label for an item I sold, but it has my old address. I went to look at my shipping address and it is correct with my current address. I need a new label with my current address.