Report eBay Technical Issues

Forum Posts

Sorted by:

Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Seller initiated offers -- not always encrypting buyer User IDs

Just checked a listing and went to review offers sent (by me -- seller initiated). Saw that the 4 offers sent on a specific listing don't have the buyer User IDs encrypted... screenshotted for proof that I'm not crazy (won't share now since they aren...

ALERT15184

My social media accounts have been unlinked from my ebay account and when I try to reconnect them, I just get the same error message no matter what I do.

Some listings coming up as local pick up , local pick up is not enabled

Random orders say pick up only. Example item # 192777306385

Flat Shipping Rule Doesnt Work With Different Handling Times

Only time my flat shipping rule works is if the two items have the same handling time. I sell both preorder items and items I have in stock. If a buyer buys two items I have in stock, it combines perfect. Same if they buy two preorder items. But, if ...

Can no longer see all of listing information

Starting today, I am no longer able to easily see my listing information. I need to page right and left to see the listing details. I need to zoom to 50% in order to see it all. And, when I do that, I can barely read the information. I am having this...

Resolved! Calling ebay by phone

I used to have a phone number I could use to actually call ebay when I had an issue I couldn't deal with another way, but I've lost it. Does anyone have a phone number for ebay they can share with me?

my store is not visible

my shop is not visible, even though it is open,the problem has been going on for over 3 weeks maybe more.

Search function no longer really works

I find it almost impossible to buy from Ebay any more. I need engine parts for a 1929 Chevrolet car. If I search for " 1929 Chevrolet Engine Parts" I get everything but that. I get a listing for a parking light for a 1950 Ford.If I can't get accurate...

No filters working.

When searching listings you can only choose one filter. For example when browsing jigsaw puzzles you used to be able to select the number of pieces, then tick all the brands you wanted, then the location then apply and it would show you all of those ...

Listings Locked From Editing - Feedback Removal

This "feature" is causing me problems with many listings. The subject is a newly listed item, no offers in either direction. I'm unable to edit the listing. This has been happening, repeatedly, for some time now. I need to edit the title of the listi...

Saved Searches Not Working Properly

Recently discovered that my "Saved Searches" are reverting to listings in ALL categories rather than the specific category I saved. "Photographic Images" under "Collectibles", for instance. (CDVs, cabinet cards, etc). Have been using Chrome and switc...

International Shipping Program excludes the UK?

Hello Guys.I am attempting to purchase a category of items (P100 SXM) from US sellers who are part of the international shipping program, but I am unable to complete the purchase. It seems like eBay has excluded the UK because sellers claim they have...

payment page not loading

The payment page is not loading - all I see is the shadow background but no content and nothing to select IS payment option. Just a ghost screen.

Sale notifications

I no longer get the cha Ching notification sound when I make a sale on any of my apple devices. eBay help center couldn’t help me. Can anyone out there help? Thanks

Email language change

I opened my account when I lived in England, moved to Spain and for some unknown reason Ebay changed their emails to me to Spanish, I lived there for 10 years returning 6 years ago, however Ebay have not changed the language of their emails back to E...