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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Profile picture is missing from listings

My profile picture is missing from my listings and has the message "Add an image to your seller profileBuyers are more likely to trust sellers that have a photo or logo profile image." However, when I go to Edit Profile (the link provided), my profil...

This change is not permitted at this time.{e264224-1183635x}

I’m trying to change my address on my account, but I keep getting this message: This change is not permitted at this time.{e264224-1183635x}

Resolved! I need help removing bid blocking on auctions and offers to the seller

I need help removing bid blocking on auctions and offers to the seller

Improve Checkout Error Messaging when a Gift Card is Already Pending a 'Make an Offer' Transaction

I noticed an area of great confusion that should be easy for eBay to avoid with improved error messaging at checkout. To Reproduce1) Use 'Make and Offer' and add a Gift Card as the payment method.2) While the 'Make an Offer' is still pending, try to ...

After the last update I'm unable to use the app at all. It just keeps coming on and saying I need to

After instaing the update when I try to use the app it just keeps coming on and saying that I need to update all the time so I can't use the app at all. Can you fix this problem please. This is dated 4 March thanks Mr P.

Can't rotate pictures

Tonight using sell similar to list items I cannot rotate pictures. This is the new version where you have to delete each picture separately. When I download 2 pictures, on the right is an Edit option. When I click it, the result says Delete all. The ...

Review Offers Not Working

Received an offer from a potential buyer - tried to go to Review Offer through each of the several ways to get there - all result in a Status: Failure message. Tried on a laptop, desktop and thru the app on my phone, no go on any of them. Cleared cac...

Video getting rejected

I've already tried 4 times to get my video with sound approved and each time they reject it with NO explanation. Pulling my hair out with this. My video is 44 seconds long7.81 MB 720 resolutionThe frame size is 752x720. Why is it getting rejected???

Can you contact me back?

Resolved! TRANSACTION Reports won't download

No problems with Financial & Tax Statements, but the Transaction Reports will not download which has never happened to me before.I refreshed page and even created another one to no avail.

Not possible to leave buyer a feedback from order details page

The top search bar overlays "leave feedback" option

Weird Error Page When Trying to Respond to an Offer

Update: It's working now. Please see the screenshot, I haven't come across this before. I got an offer about an hour ago and I can't respond to it, I've tried different avenues such as through messages, and seller overview, and have tried with the PC...

All Transactions - Many Sales Entries for 1 item sale - 3/3/2025

Had gotten home to a sale, went to record the sale in my excel, when I got to "All Transactions" tab in Payments this is what I see: 4x entries for one item sale. Each one listing a different fee (Sale Price (not clickable entry), FVF, Transaction Fe...