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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Captcha Broken!!

I'm sure you've all seen the one where it shows you a chocolate chip cookie and asks for a match. The choices are rabbits and random cookies. So you select SKIP. Well, I've selected SKIP too many times and now can't even get a sensible array with a m...

Resolved! I am having gift card trouble

I am having gift card trouble

Reply Message Not Working

My reply message not working.

BID CANCELLATION MESSAGE BUT NO BIDS

I received a message of a bid cancellation which also states I can see the bid history and cancellation info. When I checked there is no bid history for the item. Anyone else getting similar messages? If it was a guest bid, should it still show? And ...

contact seller link is notr working

The contact seller link is not working

Stuck on “Oops, that’s not a match” when trying to login

Every time I try to log in using my gmail the error saying “Oops, that’s not a match” pops up, even resetting my password it doesn’t work.

The "Contact Seller" function will not allow me to write a message to Seller

When I need to ask a Seller a question about an Item and hit the "Contact Seller" button on the Item page, the popup will not allow me to type in my question. I have tried to workaround by first hitting the Seller's name or going to Seller's store an...

Print Order details does NOT list important information

Today when I printed Order details the results had new information (Shipping instructions) which resulted in important information on the right side to be missing. This missing information included Order number, Sales record number, Subtotal (cost of...

What Happened to the Star Icon next to feedback?

Hi all, there used to be a Star icon next to the feedback score on the listing page. I don't see it on anyone's listing anymore. Was this removed recently?

Resolved! Anyone know why eBay won't answer the phone?

Hi all, I haven't been able to get in touch with anyone from eBay via phone for over a week. I haven't been able to edit my listing. I'm losing money because it says I'm out of stock when I'm not, and another item is actually out of stock but people ...

They won't let me use my divorce pay pal wants me to use them I want to use my credit card

Every time I go to use my credit card the same seller the seller will buy PayPal won't so they are making so I can't order from eBay indont trust pay pal

Can't update my personal information / address

Hi All, My problem is not with an item but with account settings. I originally created this account in early 2000s and have some good rating on it that would like to keep.But the account was created in Russia. I have since moved to Europe and been li...

Issue with eBay motors webpage

As of late, when I search for motorcycles, specifically attempting to search by Era, when clicking on a specific era, the web page just refreshes on the same page and does not direct me to the era I am searching for.

My firefox browser

Got a pop up from eBay saying that my browser is not secure. It is in fact Fire Fox Focus. One of the most secure ones on line. The only thing that could be a problem is that it does not store cookies or that it blocks trackers for which I am very gr...

Update your info

Have been selling and buying on eBay for 11 years now and for some reason they are asking me to provide company information to prove I am a legitimate business. I have sent 2023 filed accounts, ST3 form business certificate I don’t know what else to ...