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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Listing Tool Not working Properly

The listing tool is suddenly not working properly with Firefox (I'm on a Mac). I've tried another browser (Brave) and it seems okay there but it's a hassle to keep switching. If I unclick the show HTML checkbox, it doesn't work. The preview will not ...

Can't set up new shipping business policy.

Can't set up new shipping business policy.It lets me enter all info & then the blue 'SAVE' button lights up like everything is filled out correctly, but click on Save button doesn't work The page completely locks up at that point

Resolved! Reply to email from Outlook is not working

So, this is a new issue with the recent changes made. Previously when I was in Outlook and clicked "Reply" in an ebay email thread it opened that email thread and I could start typing the reply. Now, all it does is open my messages. If I'm replying t...

Every time I hit "List it" my photos are deleted and revisions revert

As of the past 30 minutes or so, I can't list.Every time I hit "List it," all that happens is that my photos are deleted and all revisions I made to the listing are reverted.

Photos not uploading - AGAIN!

Is this the same issue from a few weeks ago?

Pictures not uploading

Hello,Having issue with some of my pictures not uploading. When I hit List it I get an error for no pictures. Pictures are just being deleted. Please help!

Photo upload is working again for me as of 9pm Eastern US

Previously, only the Android app was working. Now Firefox in Linux is working again. Thanks

Photos not uploading, for hours.

Hellloooooo. Is there any tech people reading this?Going on about 4 hours now.

Messages

I can't send messages to my buyers. The message system does not load on my PC.

Messages

I have been having trouble the last couple of days contacting and loading pics to my buyers. I have to search a message I or they previously sent, not sure if it's me or what. Thanks for your help.

My items show $20 shipping in Search - but FREE when the listing is clicked on and viewed

The latter is what should be happening. I offer FREE SHIPPING on all of my items yet when I do a search for them, they're showing up with the Buy It Now Price followed by $20 shipping. ???

I cannot upload photos to my listing

I am using Firefox and I cannot upload photos to my listing via the web. The app works however.

Major reindex issue

Many listings not appearing in my store.

Help

When I go on Ebay a message qppears to get 10 dollars off in the app. When I close that message it freezes Ebay and I have to exit the web page. I have to keep going back until a get an instance when the message doesn't appear and I can proceed as no...

Handle Time and Condition settings whipped

So when creating new listings this morn, found both Condition and Handle Time settings to be whipped when creating listing from templates (also happens if use Sell Similar) - so just thought I'd make a mention, won't be able to list it get error mess...