eBay

cmelton26 · ‎03-21-2025

I had a customer send me an offer, which I accepted. Right after I accepted the offer, she sent me a message asking me to cancel because she misread the size. I agreed. However, the item is not showing up in awaiting payment. I can see it pending as the status of awaiting payment in the app, but there is nowhere to cancel. On the desktop, it is like it doesn't exist. I can only seeing it as pending under manage offers. Is there any other way to cancel this?

eburtonlab · ‎03-21-2025

As long as the item is still listed and active, there is nothing for you to do. Anyone can still buy the item.

For offers, until the buyer pays there is no transaction, so nothing for you to cancel.

wastingtime101 · ‎03-21-2025

@cmelton26 The process of accepted counter-offers moving to pending status on the listing's offers management page is something eBay has been rolling out.

While offers are in pending status the item is available for anybody else to purchase until the buyer pays. eBay is trying to eliminate the inconvenience to sellers when buyers lose interest after an item ends so the seller does not have to start from scratch and lose interested buyers when they relist. They're also trying to eliminate the inconvenience of having your item off the market during the 4+ day waiting period for payment.

If the buyer does not pay within a certain amount of time, the offer will expire and be removed from the pending section. If the buyer pays then it will become an official transaction on your orders page. In the meantime, any buyer can purchase at full price or make an offer.