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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

AI will be the death of ebay!!!!

They are now relying more and more on AI and its failing. Example, I had 14 shipping defects do to a hospital stay (that is one of the valid reasons on the appeals section). All 14 appeals that took me 30 minutes to submit was DENIED in 10 min by AI....

Categories removed from top of page while viewing items.

What happened to the categories showing horizontally above items i am viewing?Was much easier to change categories quickly while searching specifics.Please put categories back where they were.

Saved search email image doesn't show, if only one match in email

This appears to be a problem unique to the MS Outlook email reader. The emails display fine when viewed via the ESP website. Only the POP downloaded emails are showing the problem. This is using Outlook 2016 on Windows 10. For a few months now, every...

eBay Shipping Glitch

Anyone else having a problem with eBay shipping still showing orders awaiting shipping AFTER generating labels? Hey tech team, you might as well add this to the ever growing list of technical issues.

Messages on the app is broken.

I can't scroll through my messages on the app,, once I get to a point where it has to load, it will jump to 4 days ago, 5 days ago whatever. Can't look through my messages. What's next??

VAT ID Code shows dash

I sold something to Kazakhstan and received VAT details with the shipping address, as always for countries where eBay collects VAT. But for every other country this is alphanumeric code which authorities can check/confirm on import. Here is nothing, ...

My eBay Account Was Doing Well — Plugin/Promotion Caused UK Region Switch & Killed Sales

Hi everyone,I’m looking for help or insight from the community.I’ve been selling successfully on eBay.com (US site) for a while. Then one day, I received an advertisement or promotion from eBay suggesting I use a certain plugin or listing feature — I...

Since the ebay updates/maintenance Thursday night everything is destroyed

Not only that it took my sales down 50% and overnight my offers to watches were only 10% of the average. Had one sale in the last 12 hours ($10.00 when I normally have $200-$300 overnight). So I went from $1000 a day with 2 stores, 76,000 items down ...

eBay crashing

Upon trying to pay an seller individually, eBay crashes

eBay Shipping Supplies Subscriber discount Code Not Working

I cannot use my discount code at checkout.

Resolved! Missing breadcrumb link on item page

The breadcrumb on the top of the item page is not providing a clickable link for the last "See More" crumb. Fails on all items where "See More" is offered such as cds, records, dvds, etc. Fails on all browsers even after cache, cookies cleared, was w...

Can’t revise listings in app

I try to revise or relist items and it keeps wanting me to open in my browser and won’t let me list in the app. I restarted the app, restarted my phone, and removed the app and reinstalled it and nothing worked. Still having the same issues.

Unable to complete drafts in app

Drafts won't open in app, message pips up to go to web browser to open EBAY website to complete listing in order to apply business policies. Please fix, it us so much faster and easier to work from the app on my cell & tablet.

eBay app on my phone won't let me complete my drafts

When I try to open my drafts on my phone I get a message stating, " Complete your listing on a web browser to apply you business policies." It just starting doing that tonight.

Resolved! General iOS and website issues

App:- when using the app to set up an auction/offer, there is absolutely no way to format text. The font used when describing the offer is very small, but generally OK (Arial?), but when previewing the offer/auction, the font changed to Times New Rom...