03-20-2025 12:20 PM
I've noticed an issue with the android app on my Samsung S23 Ultra. Don't have another phone to test but I've restarted the phone several times and reinstalled the app between occurrences.
So when bidding, I'll go right through to the review bid page with zero issues. WiFi working. Then go to confirm bid in the last few seconds and the app immediately pops up an error message saying 'no network'. I'll retry but the message will keep popping up and then the auction closes and as if by magic, my WiFi is working as it's very quick in telling me that I didn't win.
This has happened three times over two weeks now, and I keep forgetting about it until it happens again so haven't been able to try my phone browser instead of the app. But one time I was at work on my SIM data and that bid worked fine, despite being in between the WiFi issues.
Has this been noted by anyone else and/or are there any investigations by the eBay team ongoing please?
Super irritating and missed out on two rare items now.
03-20-2025 10:22 PM
Hi zeon-rat,
Based on the information provided: there are no definitive details that indicate a technical issue on the side of eBay. You seem to just be describing network latency with a likely combination of bid sniping. I will explain it this way: When you load, interact-with, or input data onto the internet, that information needs to get from point A to point B, or from point B back to point A. It is like a conversation, although more accurately can be described as a mail delivery service that can deliver, receive, and transport messages up until the speed of light. However nothing can get rid of the limitation of having to travel that distance. Speed, distance, and the time it takes for arrival are all interdependent on each other. If one changes, the other two will simultaneously be affected. WiFi is a wireless communication technology that relies on signal transmission. This is nothing more than an energized wave who's properties carry the data. Just like how light can reflect its direction on a mirror, there are plenty of physical objects that can obstruct a signal. Objects like metal, rooms, other signal generating devices, are just a few examples of common culprits that can interfere with wireless communications.
Unless you were to have a personal, direct-tunneled connection with the server, data almost never goes straight from A to B. The data travels to multiple destinations (called "hop's") that essentially give it directions to eventually end up at destination B (like eBay dot com).
You are likely getting outbid because you are initiating a time-dependent interaction on a device that has to first transmit that signal through the air to a modem/router. You know how you see lighting before you hear the thunder? That is because the audible signal the strike generates moves far slower than a beam of light. Now apply this to a live auction in the final 30 seconds. In this case, you are thunder and that winning bidder that is hard-wired to fiber optic connection is lightning (literally). There are also programs that can bid for you at the last second, but people who understand networking know that a program on its own is not enough to overcome the limitation of latency. Too many variables affect this, and the number of affecting variables can only be determined for a single point in time. The program needs to run on high-specc'd hardware and in addition needs a very powerful router with an extremely well-optimized routing table to refer data toward a specified server.
That time you won an auction at work on "SIM" data could be explained by nothing more complicated than being in close proximity to one of your phone carrier's cell towers. Although in conclusion: three examples aren't enough to be able to attribute any cause/effect relationship to explain why you're not getting in the final bid. I suggest you do your bidding on a hard-wired connection or just simply account for these millisecond values of latency when you do bid at the "last second."
03-21-2025 03:04 AM - edited 03-21-2025 03:14 AM
Hi there,
I understand how internet and network communications work thanks.
Also I'm not bidding at 'last second', I'm bidding in the 'last few seconds' by which I mean ten-ish, and the bids aren't going through at all. I'm not being outbid.
The issue also occurred when I incorrectly believed there would be little interest in one item and tried to put a starting bid on days before to try and avoid waking up at an inconvenient time. This was four days before auction end and after trying for several minutes on WiFi with the error messages, changed to data and had my bid register 'instantly' and correctly.
The eBay app having issues on WiFi and not data is not a new issue and has been reported by various users and through multiple forums over the years.
I've personally experienced it multiple times as well where I couldn't even log in on WiFi (over multiple homes, routers, ISPs, and devices) and the issue has quietly gone away with an update.
This peculiarity also started around the same time as the last update where many users running older Android devices were now unable to use the app at all due to Android version 'rules' and being refused access before updating the app, whilst simultaneously being blocked from that update. So I didn't think I was unreasonable by wondering if it was an issue with the app considering the timing.
I appreciate it may be a quirk of my device and set up, but the eBay app is not infallible and it's not user error, hence asking the question.