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Current known technical issues - updated as of 8/4/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

My message to a seller is not showing up.

Fourteen hours ago, I asked an eBay seller a question about an item being sold. Although I received an email with my question as I requested and I took a screenshot with the date and time, my message does not show up in my messages (yes, I checked my...

Is eBay down or did I get banned?

I'm not sure why but ebay is showing me this screen when I try to go to ebay.com. When I switch over to a different google chrome user, ebay is working just fine. Could my account have been banned? I convinced my boss at work to start selling on ebay...

labels won't print or download properly

Earlier this week I had problems printing labels; came to this board and saw I was not alone. The problem went away after a few hours. Today after purchasing postage on ebay, when I go to print it shows a blank (same with trying to download it, I dow...

Resolved! Feedback deleted, why?

Recently I won a case where a seller sent my item with a different courier than advertised, it was left with a neighbour and could not be recovered. Fine, glad ebay had my back on that one. I go back to the sellers page and the negative feedback I le...

Cant pay for the item although I have funds on my card

I accepted the offer of the seller and I want to pay him. I have enough funds on my credit card and my bank confirmed that, so the issue is not on my side.when I try to make a payment via apple pay or paypal or credit card it’s always the same result...

Buyer buys 3 items. Then wanted to return 2. I sent refund. But, items were not Returned.

Buyer buys 3 items from me. Then requested to return 2 of them. I agreed and sent refund for 2 of the items. But, they never returned the 2 items. I have sent messages multiple times requesting the return and got no reply. Ebay closed the return item...

Account restriction

Had a block on my account for years cant upload bank

How can I speak to someone at eBay customer support?

my account have been locked i have been asked to provide profe that it is my account and so i did... iaperantly it wanst enogh so they told me i need to talk to live team mamber to help me and gave me the phone number.." we need you to get in touch w...

Can do a darn thing on sales item posting or update correction.

Date June 12/2024 1:40pm~ Even technical webpage was gone. Then after numerous refresh it came back. But all the items I tried to post did not even get saved in listing to complete area.

Today is 6/13/24 Ebay contacted SINCE 4/12/24 -- Still Working on System Constantly Shutting Down

I have reached out to ebay approximately 7 times and have been told that they (ebay technicians) are working on trying to figure out the problem and will call me. I have been promised call backs -- NOPE, no call backs. I try to make changes to my DRA...

ebay deletes feedback to help scammer faster than investigates scamnmers.

There is an exploit in which scammers use phished or fraudulent tracking numbers from real packages destined for local recipients. These tracking numbers are input into the eBay system, falsely marking the item as delivered. This loophole prevents bu...

Update Email

When I signed up for ebay more than 20 years ago, I created an account using my hotmail email. I no longer use my hotmail email. However I've accumulated a lot of great feedback under the ebay account that's associated with the hotmail account over t...

Glitch in parcel status display, indicated delivered instead of shipped.

All parcels that were shipped on 12.06.2024 are shown as delivered instead of shipped. How can I fix this? Where to write?

No listing photos

When I do a search, none of the listings on the page have photos. They have literally just stopped opening up over the last few days. Does anyone know a,fix?

BIG PROBLEM Search Defaulting to AI Search Showing Items Not Related- See Screenshots

When looking up comps, I am getting AI-generated results showing items not related in the slightest bit of what I'm looking for. The items showing look to be cheap Temu or Amazon type of items. I searched "Vintage Uranium Glass Candlesticks" and I'm ...