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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

eBay app issues

Something wrong with the eBay app. I sold an item and got it ready. 3 hours later it shows I sold it again so I’m like what? Click on it and the whole app crashes. Also says I can send offers but when I try it says action not allowed. Geez! @Members

I purchased a Keurig cofee maker, that was not a genuine keurig, also the water does

not flowe so there is no way to obtain cofee, I paid over @29.00 for a ubusable item order @ 25-12221-01465 please help. I am willing to pay the postage, but feel the nalance should be returned. If I do not receive help I will send negative report.

Item Specifics Not Saving

Hi, I have 102 items, in the same category, that need items specifics added. I went to the bulk editor to add them all at once (I REALLY don't want to have to do these individually). After I saved everything and closed out, I exited and noticed that ...

App freezes after enter8ng search terms

Ipadlatest updateapp was up to date but I deleted and reinstalledno change searched for seatbelts and got resultsat that ppint app refuses to respond to any input

Resolved! Gift card can't be applied

When I place an order with ebay gift cards, it shows the code can't be applied, which looks like bug.I am placing an order of 200usd with ebay gift card, I added the first 100usd, it works fine.Then I am going to add another 100usd, It shows the code...

eBay app not working on one of my devices

The eBay app is not working on one of my phones, it says technical difficulties please try again later. It works only if I log in on a browser, and it works on my other device. I tried uninstalling the app and installing it again, also I cleared the ...

Resolved! Split screen

Why is my items on the left side and one item is on the right part of the screen is hugh. How do I get my old screen back on my IPad?

Send offers to interested buyers not working for anyone else?

Every morning I'll use the "Send Offer" feature for all new eligible buyers. Has become part of my daily routine. The last 4 days, I go to Send my offers and it tells me "Offers have been sent", but those items do not disappear from my list. I'm not ...

Can't end a promotion for newly listed auctions

I end buy it nows that are promoted and when I go to relist as auction it gives me no option to end the promotion even though my pls is set for buy it nows only.

Shipping charge showing for Free Shipping

One of my listings clearly states shipping is free but in the details it says shipping is $11.00. I ask that you extend the listing the full term. Item 267017189391.

wrong bank account they are returning money to

You are sending me a refund to the wrong bank account. Help!

Can attach 5 photos and message to 'contact seller' ok, but sent fails ' sorry there was a problem'

I've been trying to attach 5 photos and send message to seller for a couple of hours now.Total photo size is 2.84 mb.Photos seem to attach but when I click SEND, I get an error message that only says 'sorry, there was a problem, try later".What can b...

I can’t log into my account. My user name is a bunch of letter/numbers now.

Something changed with the login. If I changed it somehow I didn’t mean to. It shows I just became a member even though I’ve been in eBay for years.

bulk shipping issues AND photos disappearing from drafts

The last two days when I went to print bulk shipping orders, only the first order of the batch would print. I had to go in and print the rest individually. Another issue: I made a bunch of drafts on my phone, taking photos right to the drafts. When I...

product recall

anyone know how to get help with a recall. the only info in the recall email was a web site that was not listed no product id no nothing empty web link and this eBay Document ID: 145846865000