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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

What Happened to the Star Icon next to feedback?

Hi all, there used to be a Star icon next to the feedback score on the listing page. I don't see it on anyone's listing anymore. Was this removed recently?

Resolved! Anyone know why eBay won't answer the phone?

Hi all, I haven't been able to get in touch with anyone from eBay via phone for over a week. I haven't been able to edit my listing. I'm losing money because it says I'm out of stock when I'm not, and another item is actually out of stock but people ...

They won't let me use my divorce pay pal wants me to use them I want to use my credit card

Every time I go to use my credit card the same seller the seller will buy PayPal won't so they are making so I can't order from eBay indont trust pay pal

Can't update my personal information / address

Hi All, My problem is not with an item but with account settings. I originally created this account in early 2000s and have some good rating on it that would like to keep.But the account was created in Russia. I have since moved to Europe and been li...

Issue with eBay motors webpage

As of late, when I search for motorcycles, specifically attempting to search by Era, when clicking on a specific era, the web page just refreshes on the same page and does not direct me to the era I am searching for.

My firefox browser

Got a pop up from eBay saying that my browser is not secure. It is in fact Fire Fox Focus. One of the most secure ones on line. The only thing that could be a problem is that it does not store cookies or that it blocks trackers for which I am very gr...

Update your info

Have been selling and buying on eBay for 11 years now and for some reason they are asking me to provide company information to prove I am a legitimate business. I have sent 2023 filed accounts, ST3 form business certificate I don’t know what else to ...

Various Sign-in issues on iOS.

This morning I had opened up eBay on my phone and saw that I was signed out for some reason. Initially I thought it was no problem but I immediately kept getting signed out whenever I opened a new page. I opened eBay on my other phone (only just got ...

Unable to upload more than one photo to new listings

Does anybody have a solution for resolving photo uploads?Haven't had the issue previously, but now I'm trying to create new listings and cannot upload more than one photo for each listing.Have updated the ebay app, tried uploading using my mobile (ip...

I’m trying to pay outstanding balance 19.00 system won’t allow

Trying to pay outstanding balance system won’t allow

The website is asking for login credentials each time I press a button on the page

The eBay website is requesting the login each time I Click on a link, for example: purchases, history, account. It’s not keeping the session stored and it’s not allowing me to use the page properly.

Unable to Access Seller Hub via Multi-User Sign-in

Hi,I'm unable to access the Seller Hub via Multi-User Sign-in for an account I do business with.I'm greeted with the error message at this endpoint: https://ebay.com/actexp/error/ERROR"Something went wrong. We're sorry. Please try again later." This ...

Ebay_SupportScreenshot 2024-04-18 093447.png

ebay suspended my acc with balance, support avoiding helping out

So my account got suspended like 2 month ago. I had nearly 500 gbp of unclaimed balance on it and paypal was my only withdrawal method. Since my acc. lock I have colled ebay support few times ( freshly when it happened) and been told that they will c...

Unable to edit drafts in the app.

For the last couple of days I've been unable to edit drafts in the app. This is a basic function we all rely on and expect to work. Draft pages redirect from the 'summary' page to a default message that redirects me to the web browser to complete the...