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Current known technical issues - updated as of 6/24/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Listings not eligible for offers

Today this is happening in all the listings I have the possiblity of sending offers. No matter if they're listed today or before.

Resolved! Photo issues on App

For several days now, when I go to add photos to my drafts within app, one or two may work correctly, but then it stops letting you move photos into the order you need. Adding photos from phone (which is what I use to photograph), then getting on PC ...

Customer Service

How do we get back customer service in USA. I am 70 years old and have a very hard time understanding the people with accents. I do not like the new customer service where you have to start with an AI chat, then go to a AI phone call before you get s...

Item not for sale in your location - both in same country??????

Resolved! Accepted an offer from a buyer But eBay shows item still listed for sale (Bug)?

I accepted an offer from a buyer but eBay is showing me my item is still listed for sale. When I got the email link to my item under offers it says awaiting payment, however that does Not show up under the sold or awaiting payment section on my eBay ...

Can't do refunds "Your refund did not go through. Please try again later or contact us."

I m not able to do any kinds of refunds since at least 20/06/25. I have refunds to make for combined shipping and I m not able to do any, not on the items bought today or days ago. I have 19.88€ in my account and I'm trying to do a 11.30$ refund and ...

ORDER PLACED BY KLARNA DOESNT APPEAR ON EBAY

Can anyone help me?I cant find a customer service ebay email and I placed an order yesterday on ebay and paid via Klarna but the seller on ebay didnt receive it: payment reference 5495368230830merchant order reference 42106a77-6c94-40a6-9f3f-a89bf9c1...

Policy Violation Issue EPA Registration

Sorry for all these complaints but I figured I'd post them here... I'm frustrated with the web/app UI. There is no place to put an EPA Registration number on a listing (trying to sell some Mosquito Repellent), there also wasn't a "pesticides" categor...

The Item Description from the Seller appears in Spanish but the rest of eBay is in English.

Need help! Why is the Item description from the seller in Spanish but the rest of the eBay page is in English? I want everything in English. I never had this problem before, not sure if it was when I renewed the Microsoft Office Subscription recently...

When You Copy and Paste a Message, it Doubles

I copy and paste messages every day to use them as templates and now when I do, every paragraph doubles. I thought someone at ebay should be made aware of this devon@ebay. Thanks.

eBay automatically relists my sold items

For the past year, eBay automatically relists most of my auction sales. I sell vintage jewelry, no quantities. I have called customer service more than five times. They create a trouble ticket and it goes nowhere. 2 days ago within 48 hours I was sup...

Listing

I sold an item and it got relisted after it was sold and payed for. I had to cancel the relisting because I don’t have another of the item I sold. I am glad I checked.

Account issue- Only promoted Sales, yet views are 60/40, ebay traffic way down, external way up,Help

Hello guys, Been selling on ebay for 13 years. Just a small biz, about 6 employees. I think there is something wrong with our account. We are getting minimal views. Here are some points, anyone can figure this out, I appreciate it. Last year, at leas...

Sellers Feedback Icons Missing From All Orders Page

So yesterday this started (for me) Sellers Feedback Icons from All Orders/Orders Page are now missing - actually they are there but invisible, only the Buyers Feedback Icons show now, screenshots: Here you see the Buyers Feddback Icons are visible "B...

Uk buyer for USA item unable to complete purchase

There seems to be an ongoing issue where a buyer in UK receives a message to the effect that the USA seller does not ship to the UK even though the item is setup for International Shipping to just about every other country. The sale is for an ancient...