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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Search results yielding irrelevant results

Ebay is currently returning irrelevant results for many of my searches. For example, a search for "Altec 1233", which is a brand and model of vintage speakers, returns results for 193 items, 5 of which contain the model "1233" in the title. Typically...

Seller Hub Message Notification Bell not clearing

kyle@ebay devon@ebay Good morning Gentlemen, For about 2 weeks the notification Bell in Seller Hub for Messages from members is not completely clearing ... all messages have been replied to but the message buffer seems to be retaining record of some ...

I'm still not receiving an email notification when an item sells.

Currently there are NO notifications via email when an item sells. This is the second time I've posted about the problem and there has been NO solution yet.... it's been about a week....currently I have to log on to my eBay account in order to know i...

can't contact seller with a question system doesn't allow path to contact

ebay auto system cuts call off without allowing personal contact with CS rep - says its beyond normal hours and hangs up without any help - question about problem within auto system - need personal help but can't talk to anyone

Resolved! eBay Customer Service #

I was trying to find a way to speak to an actual real person on eBay and didn’t want to do it through AI messaging or finding my answer through threads and forums that wouldn't give me the answer I needed and I found there Customer Service Number to ...

Sold history not showing on item page

An item with multiple sold would usually show something like 1 available/10 sold. The sold part has been missing for around a week.

Slow loading of photos in a new listing!

I have no strength left!Every day I face the same problem: when I upload photos to a new listing, a few things can happen —1) the photos don't upload at all (just endless loading),2) the photos partially upload, like in the screenshot I attached (one...

"Pending orders" that don't exist?

When I visit the eBay front page, the "New For You" window tells me I have two pending orders. But when I click on it, and check my email, etc. no such orders exist. And when I *do* get an order, the number increments- if I get one, it tells me I hav...

Annoying eBay messages

I have two accounts. Every time I switch from one account to the other, I get an annoying e-Bay message such as "A new device is using your account - Change your password". I don't have another device, and I am sick of changing accounts. Why is this ...

Roughly 1500 of my Feedback Left For Others has Disappeared

Roughly 1500+ of my Feedback Left For Others have Disappeared off of my Feedback Profile.I Contacted eBay and got Nowhere other than telling me it's Their Policy.My Page Currently Shows 1547 Feedback Received with 977 as a buyer and 565 as a seller (...

Perspective Buyers Complaining To Me - Second Chance Offer Link Not Working

Unbelieveable! I have been sending out "second chance offers" to perspective buyers for the past 4 months, but these "perspective buyers" tell me that when they go to click on the link to purchase the item, nothing happens. They are clicking on a "de...

Resolved! Feature Request - Ability To Turn Off eBay App Popups

Dear eBay, I'm leaving this message here as I don't see any other way to provide product feedback to eBay. I've been using eBay since 1999, and I have been generally happy with the site with no serious complaints. However, for the last six months or ...

Not able to submit offers on ebay

For three days now I have not been able to submit offers on ebay. I've tried different items, different browsers and different devices, cleared cache, stopped addblockers etc.. but when I submit an offer I always get a message saying "We looked every...

Refund keeps failing

I settled for a 60$ partial refund and now the site keeps crashing when I try to submit it. When I click on the button it says payment failed and when I click on add payment option it redirects me to a page not found page. For added context, the tota...

Buyer Can't pay - 2nd today

I am so frustrated. This is the second time this has happened today, but this one I cannot resolve. The buyer sent offer and we accepted. They messaged that they cannot pay, they get an error when trying to checkout. I cannot send an invoice because ...