Report eBay Technical Issues

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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

30 Days of listing I get "Where's all the stuff? Our homepage is down, but the rest of eBay is fine"

Fellow sellers- For about 4 weeks now this is the constant situation I have to deal with. eBay works fine for me on all other levels all day, messaging customers, giving refunds, checking on my own bids and purchases. But as soon as I try to list, BA...

EBay gift card

I purchased a $100 EBay gift card. I made one $12 purchase & then EBay blocked my card. They requested I send photo’s of the card, purchase receipt, member user name… etc….. I sent them all requested info & my gift card is still blocked for no reason...

AI Generated a description in French... then jibberish

I use AI descriptions with my own tweaks and never ran into this situation.It generated a french description 1st photo and then when I tried to redo it (specifically for this post so I could report the next behavior) it gave complete garbled gibberis...

Photo edits not saving

Photos do not save in the correct order or when I edit them when I use my desktop computer. I rearrange them and click save for later and they revert to the original order. The photo edits like cropping and rotating do not save either. Rearranging do...

Scams

Bought an item as a guest, hasn’t arrived, being sent in loop when asking for help

Adding Multiple Shipping Options

I am having issues in adding the shipping options to my listings

Pardon Our Interruption

Hi,My ebay account has been inactive for over 6 months because every time I open the ebay website, the following message appears: "Pardon Our Interruption...". I have followed the instructions to fix it but it still doesn't work. Please advise on ano...

there has been fraud on my account . with the last two purchases

Unable to resume draft, as it starts loading, I get an error page

I was working on listing an item, and after saving the draft, I can't access it again, it starts loading and then I'm taken to this page: https://www.ebay.com/lstng/error?reason=createOrGetDraft:undefined:XS_CALL_ERROR

We're experiencing a technical issue. Thank for your patience as we work to get everything

We're experiencing a technical issue. Thank for your patience as we work to get everything back to normal. So what does that mean? It's a message on my phone app for eBay?

Saved seller info not working

Saved seller for notes not working. Anyone notice this

'Review offers sent' pages won't open.

I only get an error page. Please fix this eBay.

Wrong tax rate

The wrong tax rate is being charged. How do I get it corrected?Current bid shows 8.68%.It should be 4.5%

Account suspended for using a VPN

(moved from default question location - ask a mentor) Hi, I've had an eBay account for 8 years. Never got a bad review. In fairness I've only ever sold one item for £40 or so, I'm a buyer, not a seller. I own an IT consultancy. I created a separate b...

Review Offers Sent Not Working

I get an error message when I try to review offer settings. Several days now-- when are you going to fix this???? An error occurred while processing your request.Reference #97.a46cd317.1733422435.698ca644https://errors.edgesuite.net/97.a46cd317.17334...