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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Saved Search daily emails have stopped

Once again, the emails have stopped. Is there something that can be done to correct this?Thanks, Larry

Something went wrong and we were not able to generate the label.

Yesterday 09/02/2024 I printed 3 labels (eBay standard envelope) and this morning I got a order for a card the couldn't print the label. It generated a message "Something went wrong and we were not able to generate the label." I've done every recomme...

Urgent Complaint: Seller Took Payment, No Item Delivered After 1 Year

Dear eBay Support / any one that can help I am writing to file an urgent and formal complaint against a seller on your platform who has taken my payment but failed to deliver the item even after one year. Details: Item Description: [Item Description]...

Unable to leave feedback -- error message

I've tried a number of times to leave feedback for a buyer and keep getting an error message:"You have left feedback for selected order(s)."But the feedback isn't recorded, and ebay keeps reminding me to leave it.So what gives?

Need to edit personal info but can't

We incorporated and have an LLC & EIN. I need to update this on our 26 year old account and I cannot figure out how. Phone has been less than helpful, this is a much easier problem to view visually than try to describe. I was going to contact ebay fo...

Ebay standard envelope tracking is terrible.

ebay tracking needs to be fixed even the post office says its not accurate and they have no way of tracking the ebay numbers they provide.

They tried to hack my account, now how can I activate it?

A few days ago, someone tried to hack my email account and managed to access my eBay account, but I was able to recover it. However, now eBay is telling me that third parties have attempted to do inappropriate things, and they have suspended my accou...

Hold on payment, Ebay keeps removing business pdf...

Ok, I really enjoy selling on ebay...but I am definitely confused with a recent sale. Says my payment is on hold. Item was sold for $1,500 and was shipped out with a tracking number but it keeps asking for me to verify my business. I have now 4 times...

Over scratched gift card

Hello greetings I purchased an eBay gift card over a $500 and the cards were badly scratched and not revealing all the 4 last digits of the number on the card I have contacted the seller but he said he has sent a report but has got no response yet an...

Unable to print packing slip

Is anybody else having trouble getting packing slips to load? I have two orders to ship today but when I click PRINT PACKING SLIP it just spins like it's trying to load. I'm using a laptop computer, tried two different browsers, also shut down and re...

Variations page has shrunk to uneditable size on multiple browsers

I have many listings with variations and the page has been shrunk to a fraction of it's former size making it uneditable. This is happening with Safari and Firefox. See pic, this page has been shifted up so much that you can't do much with this page....

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How to contact Ebay about their new message center

Is anyone else confused about Ebay's "new and improved" message center? How do I contact Ebay to comment? Since Ebay no longer allows a customer, either seller or buyer, to speak to a live person by phone about an issue, Ebay gives you a series of to...

Items i list defaults to .01 and changes my shipping using ebay app

The ebay app changed my amount from what I put in to .01 and changes shipping from ebay standard envelope to ground advantage 5.00. Chatted twice with customer service. They said lots of people having problems. Right now I can't list anything.

Need to speak to customer service! Don’t know if charges went on my card , can’t ck out can’t reach

How do I talk to a person? I do not know if anything was charged on my card I can’t check out what the hell is going on here

Selled Items are not in any List

I selled 2 Items on ebay, they are not on activ sellings, not on not selled items, and not on oversight, they are complety nowhere anymore...... what to do?Maybe my old account can make problems but i cant login in the old account, its no more exist ...