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Current known technical issues - updated as of 04/08/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Successful workaround to get list view instead of gallery view

I suddenly started getting gallery view instead of list view which does NOT work for me as a buyer. Thanks to stainlessenginecovers in a 2022 thread, I was able to modify his/her workaround to fit the current eBay presentation: Thanks for that tip. T...

Unable to view seller's sold listings

In answering questions on the ASK A MENTOR discussion group, I often have need to check a seller's SOLD listings. When I do that, I am shown this error message, which I have never seen until today. Any ETA for a fix?

Saved searches keep defaulting to “Contemporary Manufacturer” category

When I create a saved search, I put in any filters that I want to use, select “All categories” and save the search. When I go back in to view the items, it keeps defaulting to “Contemporary Manufacturer” as the category. This means that items within ...

Listing error when list from phone (Poto issue)

I usually draft my listing from my desktop and add photos, then during the day when I'm out, I'll complete & list them. I used to do it all the time, but recently when I want to list my item, I receive an error saying your photos are not good. (This ...

Discount column in Manage Active Listing

"Discount" column in Manage Active Listing section no longer work as of today. "Add volume pricing" regardless of browser used, does not work any longer.

Selling ban

I’ve been permanently banned from selling on eBay and no one can tell me why!! There was a buyer whom I think was a scammer that accepted the price I listed for a ride on pallet jack. It’s a very heavy piece of equipment. I listed as LOCAL PICKUP ONL...

Listing Quality Report

Hi, I know eBay was making changes to the listing quality report and it was removed from the performance tab. I have been told a few times by eBay in chats that they are working on adding it back and my store is added to the "ticket" to add it back. ...

my eBay video's

I do ebay video's for my selling items, why does it take forever for the video to go live? going on 3 days now

DESCRIPTIONS on Seller listings NOT loading

Please FIX the Descriptions not loading on seller listings. Recurring issues!!

Resolved! Descriptions Not Loading

Has anyone else noticed that some seller descriptions aren't loading? I've tried clearing my cache/saved site data and it didn't help. It doesn't do it on every single listing, but enough of them to make me think that it's a site problem since it's o...

Seller offer/buy it now buttons not working

When I log into eBay from google using safari to view a seller offer or buy it now item, the buttons for them do not work. A picture of the item does not show, either. It sometimes will show the item, but it quickly disappears. I’ve cleared cache and...

problem with uploading

i could not upload photos from flash memory

i can not upload photos from flash memory

Helloi clicked on open request to return item that i had bought from dealer . the problem that i could not upload photo i tried many ways. can you help me out with this issue.

My item descriptions are not appearing

For my own ebay listings, my written item description does not appear when using my Android tablet.I can see my description, no problem, on my desktop machine and on my Android phone (for phone by clicking on "full item description").But the descrip ...

Listing tool page reloads every time I upload or edit photos.

Since the beginning of 2022, ever time I try to upload or edit photos using the listing tool the page reloads and I lose all the work I've done. It happens on Chrome, Edge and Firefox on multiple different PC's. I often have to redo everything 3 of 4...