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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

File exchange csv data entry issue with error 37 shipping ect

Hi kinda new to the file exchange processid like to list a large amount of new listing to ebay australia using file exchange , i have the basic csv template i doing a test to get the correct imput for each header so far so good , atm ive struck error...

SIGN-IN GLITCH, and one other.

Two new glitches to be noted. I have found over the past couple weeks that easily 90% of the time when I go to sign in, my password is rejected on the first try. ("Oops! That's not a match.") Fortunately it is always accepted on the second try. I hav...

Buyers given Fedex Ground Rates instead of Fedex Home Rates Starting Jan 2018, ouch!

Has anybody noticed that starting in Jan 2018 the shipping calclulator AND eBay check-out process is giving a 48% to 51% discount on large heavy Fedex shipments if your settings pass full discounts on to the buyers? The max discount for Fedex is supp...

Problem with paying via PayPal on Ebay app

My PayPal account is linked to my eBay account and normally at the click of a button on the app or browser I can make payment. However today I had to log into my PayPal from the app to complete a purchase but according to eBay my PayPal details were ...

Resolved! Trying to sell an item in the Books>Magazines Back Issues category

It looks like there's a problem with this listing.Condition - Condition is required for this category.But, the problem is, this category states "Condition is not applicable to this listing." Category: Books > Magazines Back Issues

Cant change the Quantity on a GTC listing

Long running GTC listing. Currently out of stock. Tring to add to quantity ' Looks like something's wrong, Please try again

Technical error trying to generate a request for refund.

I am trying to contact the seller about receiving an item that was the wrong color. Their page says, and provides a link, to "request a return". When I click on the link I get a message that it can't be completed due to technical error. What to do?

Moderated Thread

I made a time sensitive thread only for it to be hidden for "moderation approval" how long is it going to take for the thread to be approved? As this thread decides whether once and for all my package is lost in transit and I should quickly file a cl...

The ebay site needs to be improved. Every time you try to delete an item the page reload and it's an

It would be nice is Ebay deleted items! get some revisions. It's annoying when you are deleting a watch item, the whole page reload and it takes forever for you to be able to delete another item. It's used to be so much easier to manage your watch it...

eBay app not loading pictures to drafts

My app is not loading pictures to my drafts. deleted the app, redownloaded the app. Turned my phone off and on. I don’t know what else to try. Huge bummer. I make my drafts on the computer and add my pics from my phone on the app. Thanks for any help...

Incorrect Sales Tax Calculation

Order Total $8.61, 7.00% sales tax = $0.6027 which should round to $0.60eBay is calculating it as $ 0.61

What happened to the Saved Searches Emails that I used to recieve daily???

What happened to the Saved Searches Emails that I used to recieve daily??? I havn't recieved any emails since before the first of the year.... I'm still subscribed to recieve them, but Nothing...

HELP - Looks like there isn't an active PayPal account for the email address you entered.

But thats just it,there is and it has been working now for years no changes,there is something wrong with the re-lister as its rejecting every email address.Confirmation of the linked email address is clearly shown on your profile page and correspond...

Do Ebay's policy and guidelines conflict?

I tested a TINYURL abbreciated link in an auction to see what would happen. When saving the draft a message appeared saying abbreviated links were forbidden, and directed me to http://pages.ebay.com/sellerinformation/news/links2011.html for further i...

International economy shipping to Australia delivery date unrealistic!

I sell CD's and for international shipping, I use DHL which has it headquarters in Frankfurt Germany, so that means all mail sent internationally goes there first and then is sent to the country to be delivered. I sent some CD's to Australia, Germany...