Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

listing visibility error

Hello- Okay, in a nutshell: 100% feedback, 5 star DSR seller, been on ebay forever. Received an email from eBay on the 23rd of March saying that due to our perfect 1 day handling and shipping, we were being auto opt-in'd to the "eBay Guaranteed Deliv...

BUG - Don't get burned. Calling help desk about normal return creates DEFECT against you instantly!

tyler@ebay trinton@ebay Had a normal return opened by buyer. Heavy item, USPS label $63 Fedex $32. I was in the process of talking to the buyer when i called ebay help desk to ask about cost of an eBay generated return shipping label. The help on thi...

Resolved! Calculated postage: error on Australia Post rates for International postage services

Hi, I'm selling from Australia, using the Calculated postage option for shipping. It works brilliantly within Australia and to combine items weight. However, I've encountered a problem with the International shipping rates using Australia Post (calcu...

Leaving feedback as a seller to list of buyers = self scrolling issue

When I went to leave feedback for a list of 50 transactions- I normally first click "positive" down the whole list- type a generic message and proceed to paste in each window- then hit submit down the whole row- This last time doing this caused the s...

Buy it now price disappeared from Watch List

All of a sudden, in my Watch List, the BIN price is blank and I have to go into the listing to see it. Auction prices are still visible. Is this a deliberate change, or a glitch?

Resolved! Mobile-friendly checker taking way too long

For the last few weeks when editing or creating a new listing, this feature takes a long time to update.It takes a few minutes, the circle just spins. I have to keep closing it and start again, sometimes 5 or 6 times. This is with "new listings" and ...

FIND AND REPLACE DOESNT WORK

Im trying to bulk edit listings. I want to remove a paragraph and replace it with another. The "Find & Replace" feature hasnt worked for weeks. Ive called. They have said to give it a couple days. They have reset my account. I've tried 3 different br...

Can't see all drafts on mobile?

I can only see some of my drafts using the mobile app, which is super frustrating since I create drafts on my PC, then go to the mobile app to upload pictures--and only about half of the drafts are there. Anyone else?

china import tracking not working some times

china import tracking not working some times.ok where to start, watch the new tracking on some imports from china...I just had some packages take a trip around america (no kidding)I am in south Iowa Usa, so chicago is the import destination for most ...

"My eBay" menu loading insecure PUBLIC pages

I'm finding some pages under the My eBay header to load insecure pages, i.e. http vs https. This happens in both IE11 and Firefox. The pages are My eBay, Summary, Recently Viewed, and Selling.The page source shows those pages as DOC TYPE html PUBLIC ...

Resolved! Photos of deleted items not deleted in Promotions - Sale event + Markdown (New Markdown Manager)

I created a "Sale event + Markdown" this morning. I started with 2 items, launched, then added more items. I changed my mind about a couple of items and deleted them from the Sale Event. After I deleted the items, their photos still showed up in the ...

Can't "Take action" in the Ebay's Resolution Center

Hello,My name is Dat Nguyen, right now i got this problem under ebay's resolution center. Every time I click "Take action" or "See details" on ebay's Resolution Center, the website is always returning back error "Oops, we had a technical hiccup". I g...

Search categories not working

I am trying to complete listings in the drafts, when I go into the categories it doesnt show all the options eg; vinyl punk pop garage it just shows music/ records.? I can't complete my listings because of this. Any idea?? It has always worked fine.

Searched google for one of my items. ebay.com link stated "No items matching search results. 2 hits

Searched google for one of my items. ebay.com link stated "No items matching search results. 2 hits down items was listed via ebay.uk. WHY?

Get the "review robot" to confess why it doesn't like a review.

Even the experts can't say why a review is rejected or how to fix it. Several articles in the expert community support area say that there is a robot scanning review text, and that it is incredibly picky. Rejected reviews have been submitted for the ...