Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Annoying bug on label page

I have my preferences set to not include the actual label price on USPS labels. Every once in a while the price appears on the label and until now I could never figure out what causes the error. When you use the bulk shipping and set up your labels a...

no message

says I have message from potential buyer but is blank on mutiple items

Feedback glitch

My seller hub says today’s feedback is 21, however, I’ve only received 3. Looks like a glitch. Anyone else notice the same thing or is it just me?

Messages not working.....

I have been contacted by buyers and have tried responding SEVERAL times, the message says sent and a copy in your folders, but when I click to see my sent messages, they are not showing up.... None are sending to my email address either..... It doesn...

Buyer receives email with incorrect calc shipping cost - It shows from within their own zip code

Just a heads up - This is the fourth time that I have had this happen and it hasn't happened for several months - I incorrectly thought that it was resolved. The latest item, 192696258743, when I accepted the offer, showed me shipping of $69 and some...

Watch list showing BIN price instead of current bid price

Just noticed this over on the Bidding/Buying forum: https://community.ebay.com/t5/Bidding-Buying/Watch-list-shows-BIN-not-current-bid/qaq-p/29210724 For auction items with a BIN price, the Watch List is showing the Buy-it-Now price where it usually s...

Cannot Upload Photos

Hi--- Once Again I cannot upload Photos. I have tried several search engines-- no luck. If I keep trying, sometimes I can get a few , but it takes a long, long time. One listing, I kept trying and trying and only had 4 upload in 2 Hours. This seems t...

Need Help on Saved Searches History (Highlighted) - Maybe it's just me !!!

I use Saved Searches every day speed reason like most. I key in my search name BMW and click the drop down to search "Newly Listed", this is the KEY. I then save it as BMW for this example sake. I click though all of today’s listing so far as they wi...

Setting a combined shipping charge missing

I'm trying to set up a combined shipping charge for a listing. The instuctions are here. https://pages.ebay.com/ai/en-us/CombinedShipping/I want to do example #1 under Calculated shipping "Charge my highest shipping cost for the heaviest item, and ch...

Uploading Amazon products to eBay Inventory

Hello, I'm trying to upload products from Amazon inventory to eBay inventory. According to Sample Files article, MIP supports Amazon CSV product templates: After uploading the file, I get an error message - "MIP_145, The locale is missing for Product...

Screen Shot 2018-09-07 at 9.32.13 AM.png

Screen Shot 2018-09-07 at 9.41.52 AM.png

Virus threat message

When I sign into eBay, I receive the following message: We’ve safely aborted connection on www.ebay.com because it was infected withJS:Redirector-BMU [Trj]. Clearing cookies does not solve the issue.

My pictures are still being deleted - Items not even 30 days old

Unfortunately we are still having issues with pictures being deleted after we upload them & the item is listed. We are not going on since July with the same issue. Nothing has been done about the issue at hand and We have to keep uploading the same p...

Opt in for new version of Orders Page on Seller Hub

why can't i go back new version of orders page on seller hub? i need look at the shipping date deadline

Resolved! eBay shows my fees were paid automatically via PayPal, but Funds not taken from PayPal account

My eBay account shows I paid my fees on Nov 15th via the automatic payment option with PayPal. My PayPal account doesn’t have the transfer transaction, I never got a PayPal email about the transfer, and the PayPal account still has the funds in it. e...

How to share items listed on email

Howdoyou share items on email? The share item button does not work onmy ipad. There is no print screen button either to copy and send. The Save Item button does not work. I would love to send info to friends who may want to buy but cannot do it on my...