brian@ebay Cross-posting in the Technical Issues forum, as I'm not
entirely sure where this needs to be posted. Apologies for the
cross-post, and please remove whichever one is least appropriately
located. We received a message from a buyer who purch...
brian@ebay We received a message from a buyer who purchased an item from
us on Thursday, April 25th. The item purchased has a 2-Day handling
time, and the buyer was shown a "Guaranteed Delivery" date of April 29th
(today). However, since the item was...
Thanks, Brian; I appreciate the promptness and courtesy. We're anxiously
awaiting an update, and hoping to avoid any negative or neutral feedback
in the meantime.
brian@ebay Hey Brian, we're continuing to receive messages from upset
buyers. We simply cannot keep up with explaining to buyers about the
delay in shipping, which is NOT a delay in shipping based on our
"ship-by" date. This is URGENT and must be add...
Thanks, Brian--I appreciate it. I'll be on the lookout for a reply or
update, as I do believe this should be at the very top of the list for
the engineers/shipping team. These sorts of issues will reflect poorly
on eBay as well, not just the sellers....
Yes, no strike from eBay, but more customer complaints, possible
negative/neutral feedback, more upset messages, more returns due to late
delivery. It's a problem. It might not be a problem for eBay, but it's a
problem for sellers, definitely. brian@...
alan@ebay Issue still present on our account as well; Guaranteed
Delivery panel shows "0%" of tracking updated/validated. When I view the
"full report", there are several columns that are blank and have no
information at all, which I'm sure is what's...
