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Current known technical issues - updated as of 6/24/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Unable to message buyers

The new messaging system was a decent upgrade. However, this morning some of my buyers that I tried to message, I was unable to. The messaging page came up with no way to enter a message and no indication that it knew who I was trying to message. Thi...

Resolved! Product picture and description does not match the product

I purchased a candy dish. The picture looks nothing like the product. In fact the actual product looks very used and distressed ugly. The seller will not do returns. What do do I do

FEEDBACK

Trying to give feedback, the LOAD MORE will not load more

payment problems

I've been trying to buy things on eBay but for some reason my card isn't working on Visa or PayPal. i can purchase things on other online stores and regular stores but for some reason eBay will not let me. And I've checked with my bank, it seems ever...

Does anybody else get an Error message for listings

Every time I try to revise a pre existing listing of mine I get an error message saying “unable to open draft” Error 402. this has been happening for weeks and is super frustrating. Is this happening to anyone else? Does anyone know how to fix this?

"A new device is usuing your account" - BIG OVERSIGHT

You will get a message makeing sure it is you, and instead of simply offering you verify it, it says to do nothing if it's you.MEANING: if it wasn't you, then the message is literally of zero use.Then, it offers that if it (wasn't you?) there's a dir...

Uploading photos for listings.

Today, the photos have forever spinning circles showing they are loading but they never manage to load. I cannot therefore list today. What's the problem?

Incessant captcha

For the love of god, eBay! Can you stop?

account issue

I am trying to list an item on eBay, but there is an issue that I need help understanding to solve the problem. When I list the product on eBay I receive the following error.[eBay Error: The item can not be listed or modified due to a violation of th...

Subject: Technical Issues: Display, Link Functionality, and Page Load Delays

I am experiencing several technical issues on the platform, and I’d appreciate your assistance in resolving them:Extreme Zoom and Formatting Issues:Certain pages display in an extreme zoom level, breaking the format into a line-by-line layout. This s...

Bug Report: Repeating Listings

Dear eBay I’m experiencing a recurring issue with the eBay app. When browsing through listings (e.g., Pokémon cards), after scrolling through approximately 10–15 items, the same set of items repeats before moving on to the next batch. This pattern co...

Not letting me purchase a shipping label

Resolved! Problema

Al entrar en ayuda y solicitar la llamada me llega un correo de que me pone hemos intentado contactar contigo y luego pone unos puntos por los motivos que no se han podido contactar conmigo y yo he contactado con mi compañía de teléfono para ver qué ...