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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Messages not delivered or "Looks like something went wrong"

I have tried to contact two different sellers about a product and am unable to with some variation of technical issue that the message cannot be delivered. Both of these sellers have in their listings that you should contact them via ebay messages wi...

Lack of info on a purchase

I bought a suit a week ago. I have an email confirming the purchase, but if I hit the button for either 'review order" or "track package" I get a message that there is no information. It's ridulous that ebay does not have a problem email address.b

eBay research (terapeak) on the app won't display the categories.

when I research something on terapeak on the app, it won't display categories. (i'm connected to wifi)

Resolved! when replying to buyer eBay does not show email as being sent

no record on eBay when you reply to email

VERIFICATION!

I'm obviously not able to verify through text if I'm ordering parts for my phone!. JESUS **bleep** CHRIST!. Just send the **bleep** parts already!. I'm so sick of seeing that **bleep**.

CAN NOT GET ITEM IN CART

CAN NOT GET a ITEM IN CART

Contacting an agent

The option to contact an agent isn't showing up in customer service.

Unable to edit Shipping Business Policies

A little more than a week ago, I had to set my shipping business policies to 7 days from 3. Now when I go to edit them back, the process fails and all the listings get dumped in to a new policy with a "-copy" extension with no changes. I've tried mov...

Scammed

I made a purchase on EBay on 11/26/24. The seller never sent the item or even created a tracking number and it’s been well over a week. I tried a million times through chat to contact someone at EBay and nothing. I even tried to cancel the sale and t...

messages

with this new message format i cant click to link to the order customer is referring to in his message.same with linking to the item listing when the customer sends a message about an item

Clicking "Add to watchlist" no longer updates the page with a "Saved in your Watchlist" banner

Previously clicking "Add to watchlist" would update the page with a blue banner at the top. This isn't happening today -- the banner only appears when the page is refreshed. The behavior is the same with Chrome and Firefox.

Pictures not uploading to new listing

Hello, the new listing is not accepting pictures uploaded to a new listing. The uploads are within all teh parameters set out by Ebay. What are next steps to resolve the issue?

Tracking number not being updated on an eBay case return

Item number: 132394431252Return requestedOrder date:Nov 09, 2024Order total:US $48.77 Order number:26-12281-95969 Return ID5279075009 Tracking Number:9434611206219505579997 Latest UpdateYour item was delivered to an individual at the address at 4:19 ...

New Messaging format

There is no "switch back" to original message inbox in the lower right hand corner. I filled out the survey that exists in the lower right hand corner. But how long does that take? Or will it be the same message about the lower right hand corner? I'm...

Unable to view my item listings I have sent out offers to buyers on

From my active listings page, I get the list of items i have sent offers out for, dynamically generated But when I select one to view the offer details I sent out, it hangs and shoots an error: An error occurred while processing your request.Referenc...